Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Le personnel est top et très gentils

Établissement vieux qui a besoin d’un rafraîchissement

It not a new hotel but the beds pillows and ac are great. The people were also super nice. I would and will return . Loved it

I think of anything i didn't like and am a picky person about hotels. It just nice and good service

カイルアコナの一番賑やかな所が直近だった。 徒歩10分以内にスーパーもあった。 レンタカーも借りず、移動手段もなかったので、近くに繁華街、スーパーがあり良かった。

ホテルの前の海に入ろうとは思わなかった

Easy access to the Main Street. Pina coladas were lovely!

Pool rules were way over the top and unnecessary, room smelt of damp, very very overpriced for what it was. Hotel at the other end was much nicer and cheaper with a little beach lagoon.

This stay was genuinely distressing and left us feeling helpless. We are foreign travelers and English is not our first language, but we made every effort to communicate politely and explain the issues repeatedly. Over three days, the hotel kept deflecting, dismissing, and refusing to provide real solutions, making us feel like we had to beg to be taken seriously. Even at check-out, the hotel did not offer a basic apology. Here is what happened: (1) Right at the start: As a hotel under Marriott, it doesn't have a shuttle bus. After we contacted the hotel upon landing, they only informed us that they would take care of the transportation by themselves. (2) Day 1: a clear bathtub safety hazard, handled in an extremely dismissive way We found an obvious safety hazard in the bathtub and requested maintenance. When the engineer arrived, there was no proper communication about what would be done. Instead, a housekeeping staff member rushed the engineer away and kept repeating: “This is not a problem, everyone is very busy.” We spent over 30 minutes trying to communicate, and nothing was resolved. We were essentially told to just “put up with it.” (3) Next: essential toiletries were missing, and the “solution” was unbelievable The conditioner bottle was empty when we checked in. After housekeeping the next day, it was still not replaced, as if no one even checked. We reported the situation and asked the cleaning staff to replace it. But, Only after we strongly objected did she come back with a key to open and replace it. It is shocking that a basic amenity was missing, and even more shocking that guests were expected to handle it themselves. (4) Then it escalated into a room-change dispute: zero respect for our religious needs Because of the bathtub issue and the risk of slipping, we requested a room change. The alternative room offered involved an arrangement that conflicted with our religious beliefs, which we clearly explained. The response was cold and dismissive. The hotel repeatedly insisted there were “no rooms available,” and the final “solution” was to refund us and have us leave the hotel late at night to figure things out on our own. In an unfamiliar place, asking guests to leave at night is not a reasonable solution. Is this really what a normal hotel offers? (5) During the same period: housekeeping and cleanliness failures became impossible to ignore In a room with two beds, only one bed was made; the other was left untouched. The bathtub, mirror, and sink had visible stains upon arrival. Even worse, the water marks/droplets we left in the tub before going out were exactly the same after “cleaning.” The bath mat and even hair in the bathroom were not cleaned either. (6) Returning at night: staff were absent and the hotel felt unsafe Multiple times, the entrance/doorman area and the front desk were left unattended for long periods. Our tour guide had informed the doorman in advance that we would return at 10 pm, yet when we arrived, the main entrance was locked and no one was there. We knocked and could not get help. A hotel that cannot even maintain basic staffing and access control at night is not safe. (7) Ongoing issue: only two bottles of water, never replenished for three days The hotel insisted that “each room only gets two bottles of water,” and during our three-night stay, water was never replenished. (8) The most heartbreaking day: I had to call 911, and the hotel offered almost no help I had a sudden medical issue at the hotel and had to call 911. While I was taken to the hospital by ambulance, no staff offered assistance or accompanied us in any way. The next morning, there were two brief phone calls asking how I was, but overall the response felt cold and far below what you would expect from a Marriott-branded property, with a complete lack of empathy. (9) Complaints and follow-up: almost impossible, to the point of breaking us down Trying to file a complaint was unbelievably difficult and emotionally exhausting. We made repeated attempts over three days. Even with Booking’s assistance, the hotel refused to respond, and in some cases, they hung up after hearing the reason for the call. The front desk also refused to provide manager/supervisor information. At first they only gave an email address; only after we insisted did we receive a business card, and follow-up still went nowhere. We came to Hawaii for a vacation, but instead spent three days dealing with these problems, exhausted and upset. For a hotel that claims quality and service, this experience is unacceptable. Strongly not recommended.

the worst experience i’ve been coming here for years with family and kids this last time they kids is out of the pool area because my kids where loud playing i’ve got two girls 7&6 years old they where in the pool playing just like any other kids we got so many complaints from staff every time my kids would call each other by name you can’t literally do nothing in the pool except sit still you can’t jump you can’t splash you can’t laugh or walk fast i was watching my kids like a hawk because i was frustrated with the accusations for the second day that we are there and they still gave me warning after warning every time my kid would walk from the Jacuzzi to the pool and you know kids can’t walk slow, especially when they’re around the pool and having fun. I understand that but you get kicked out the kids were being kids and I know there’s some kids that could be naughty and not listen but this is not the case. anyways, if you’re planning to come here with your little kids, this would not be the place to come.

ダウンタウンに近い事

不衛生。 コーヒーメーカーはゴミが詰まっていました。 使える状態ではありません。 シャワールームのガラスは石鹸カス垢で汚れていました。

Mooie locatie dicht bij goede restaurants en de zee en het strand. Lekker zwembad en goede bedden

Parkeren is relatief duur maar dat geldt voor meerdere hotels op het eiland