Bay Mountain Inn Cherokee Smoky Mountains

Staff was courteous. Facility was quiet and relaxing.

No complaints.

Bed was nice

Got woke up at 8am by front desk calling room,we didn't answer due to coming from casino at 3am and was passed out and confused as what we were hearing, they hung up and then called us again when my husband answered they did not say who they were and was saying they needed more information they started asking who's room it was which is a security risk. Told my husband to stop giving names. I got up and went out and asked y he did that all I was told he needed more information. I told him that was a security risk and I had given my driver's license, credit card was swiped, car model taken down with room number and first name initial with last name written beside it, I signed an initial on a tablet. How much more info do u need? Why didn't u ask the night clerk if u couldn't find something instead of waking ur paying guest up at the crack of dawn? At check out no further information was asked. So u woke me up to ask what my name was! Need to worried more about the weird smell and the loud squeaking AC.

Close to the river, the brewery and restaurants. It was clean.

We found bed bugs in our bed. Had to spend the whole next day steaming our belongings, heating the van, and drying our clothes to kill any bedbugs that came with us. The bathrooms were quite dated.

Close to town

Room was clean, great location, staff was nice and helpful

Breakfast was kinda lackluster, only had cereal, waffles, juice, and muffins

Average

Nice room

I loved everything from the location and view. To the clean room and excellent staff.

I have no complaints from this visit.