Baymont by Wyndham Glenview

I stayed for a week while recuperating from a surgery. The room was decent, the door was missing on the closet, but having a hot breakfast was very nice. They could improve by adding some variety, but I imagine most people don't stay a full week. The floor of the shower and bathroom were very slippery when wet (accessible room).

The staff is very nice, the prompt is a dump. All the furniture and fixtures are old worn cracked or broken. The carpets are filthy

We were here for a funeral and stayed 4 nights. I wish now that I had spent a bit more and stayed at some of the other hotels recommended by family. The first negative was the desk clerk who was on the phone and didn't even look up to recognize that we were there. He then put the call on hold and walked into another room, again, not even saying that he'd be right with us. When we finally interacted, he was perfunctory at best. No personality at all. When we first walked into our room, 2 inches from the door was the bathroom sink. If you were standing at the sink and someone came through the door, you'd be hit. What a bad setup. If there was a fan in the bathroom, it didn't work. There are 3 floors, and we were on the 3rd. When you go to the elevator to go down, the only arrow points up. Confusing. The hooks on the back of the (scratched up) bathroom door were broken off. No. Coffee maker. The microwave was practically on the floor, making it difficult to use. The fridge had to be the smallest ever made. There was a dryer on the 2nd floor that the exhaust was not plugged into anything. There was a hole in the floor next to the ice machine. Breakfast was minimal. The reading lights above one of the beds were both out. Pillows kept falling into the gap between the mattress and headboard. The towels and washcloths and towels were old, frayed, and like sandpaper. You have to give them 24 hours noticed to have your room cleaned. If you have a choice, stay elsewhere.

I need to be brutally honest about this hotel. I have traveled nearly a million miles and stayed in many hotels all over the world. Issues happen at hotels all of the time. What I have found over the years. When something happens I have found hotel staffs to be the most accommodating and helpful people in the hospitality industry. Hotel workers are the unsung hero’s of the industry. I booked my room at the Wyndham baymont in Glenview Illinois from May 31-June 9 with the plan of extending at least 10 additional days. The reason for this trip my closing on my hose was delayed. This particular hotel seemed like a great fit. When I arrived on May 31. The elevator was broken. I told the guy at the front desk I was recovering from a major car accident. I explained I needed a comfortable room for my stay. Especially since it could be up to 20 days. He was kind and helped me carry my bag up to my room. He also promised to get me a room on the first floor tomorrow. The next day they didn’t have a room available. I was promised Monday am I would have a first floor room. As a matter of a fact they said the room would be room 107. To my surprise the room was not available. I said I wouldn’t be back till late. Monday evening I arrived at the hotel. They said room 107 was not cleaned. I was given room 123. The elevator still wasn’t working. I had to deal with getting everything to my new room. The hotel attendant was nice. He was a young kid. This was his first job. I unpacked my bags and ate dinner. A little after 11pm I started getting ready for bed. When I opened up the sheets. I saw multiple blood stains all over the sheets. I was absolutely disgusted. I took pics and videos. I showed it to the girl at the front desk. She gave me a new set of sheets and a garbage bag to put the blood stained sheets in a bag. I was utterly mortified that she didn’t offer me any help or assistance. The following morning I went to the front desk. I spoke with David. I told him what happened. He was incredibly rude and abrasive. I was extremely calm. This was when Mike the manager said they have a three step process. Both David and Mike basically accused me of lying. This put me in a very incredibly uncomfortable position. I stayed calm. I explained the last few days were frustrating between the broken elevator and it taking a very long time to switch my room. I said I’m recovering from a bad car accident and I was recovering from serious injuries. This is where Mike said he will refund my entire stay. This is where David said I look perfectly fine. I was in shock. Both David and Mike doubled down with saying I made this up. I didn’t want to deal with packing up again then having to find another hotel. I told Mike why don’t you comp me a night because I’m going to extend. He doubled down that there was no way his staff was responsible. Dry Blood doesn’t magically appear. The following day I said to David I would like to speak with Mike about the bloody sheets incident. Mike never responded. After three days and multiple times requesting to speak with Mike I figured I would call customer service. I told customer service and they were appalled by my experience. They asked me what I wanted. I said I felt I should be comped three nights. Considering the experience I didn’t think that was unreasonable. On Saturday the 7th and Sunday the 8th I told David I still haven’t heard back from Mike. I felt I was poorly compensated for my issues. On Monday the 9th i went to the front desk and wanted to speak with Mike. David told me tonight is comped and I am banned from ever coming to the hotel again. I was shocked. I then said I wanted to speak with Mike. David was extremely rude. I had to get personal and tell him I was on blood thinners. He obliged to come to my room and I showed him my medication. I needed to reiterate I didn’t put the blood on the sheets. I said I have a blood disorder. If I cut myself I would bleed profusely because of my medication. There was still zero accountability for the bloody sheets. Shortly after speaking with David. I managed to speak with Mike. We went into a private room to discuss the issue. He asked me why did I call corporate. I said it was frustration that he felt I planted the blood on the sheets. I said that was extremely offensive. He then said he was a very busy guy. Then he made sure to imply there would be zero repercussions for my complaint, and because I complained he was banning me from the hotel. All of this rubbed me the wrong way. The arrogance of Mike was astonishing. What I realized from my 10 days at this hotel. This hotel is a factory for pushing people in and out. I’m sure David and Mike will consider this review retaliatory. It’s not. It’s about making sure that people that book this hotel know what they will be in for if a problem arises. A tree is only as strong as its root. The leadership at this hotel is extremely poorly rooted in bad customer service. I was treated like garbage. I paid over 1000$ for my stay. They treated me and my money like toilet paper. I am not expecting accountability or action from the hotel. As Mike told me he’s far too busy of a guy. I honestly tried to work out this issue with Mike. Calling customer service wasn’t about wanting free nights. It was about having an issue with bloody sheets taken care of in a professional manner. I wanted to feel like my problem mattered. If Mike and David read this. I sincerely hope they take the time to re think how they treat customers. Even though I was burned. I tried to build a bridge. I sincerely hope the way this hotel handles future issues they take notice of my review and adjust accordingly. I’m not trying to hurt, damage or destroy this business. There needs to be accountability. It’s extremely hurtful to be called a liar. Sometimes it’s about honor and making a customer feel good. I cannot reiterate how bad David and Mike made me feel. Money can’t fix this. A sincere apology is a start.

I need to be brutally honest about this hotel. I have traveled nearly a million miles and stayed in many hotels all over the world. Issues happen at hotels all of the time. What I have found over the years. When something happens I have found hotel staffs to be the most accommodating and helpful people in the hospitality industry. Hotel workers are the unsung hero’s of the industry. I booked my room at the Wyndham baymont in Glenview Illinois from May 31-June 9 with the plan of extending at least 10 additional days. The reason for this trip my closing on my hose was delayed. This particular hotel seemed like a great fit. When I arrived on May 31. The elevator was broken. I told the guy at the front desk I was recovering from a major car accident. I explained I needed a comfortable room for my stay. Especially since it could be up to 20 days. He was kind and helped me carry my bag up to my room. He also promised to get me a room on the first floor tomorrow. The next day they didn’t have a room available. I was promised Monday am I would have a first floor room. As a matter of a fact they said the room would be room 107. To my surprise the room was not available. I said I wouldn’t be back till late. Monday evening I arrived at the hotel. They said room 107 was not cleaned. I was given room 123. The elevator still wasn’t working. I had to deal with getting everything to my new room. As you can see from the sheets they had blood on this. Stay away from this hitel

greate location, nice service, comfortable rooms and bedding, good parking

Nothing

Not Clean, smell weed ,

Lobby is nice but rooms need updating.

Simple, clean, friendly staff

Good