Baymont by Wyndham Downtown Detroit

W

Came for a concert and a nice place to lay my head afterwards. My stay was all I hoped For and needed. Thank you for being a great establishment with amazing staff! 10/10 recommend!

to call this a 4th class dump, would be to insult a 4th class dump. We booked a suite. We got a room. When changed to a suite, the furniture was broken, the A/C didn't work (it was 95 degrees in Detroit that day), there were no power outlets - the lamp at the nightstand could not be plugged in, nor could the worthless little coffee pot, nor could just about anything else. I tried to sleep on the floor - I'm a disabled vet, and that was my best solution to sweating like I was back in Khartoum. Before we went to bed, I booked a suite for the next 2 nights at the residence in Dearborn. Much better accommodations. Your hotel was simply unsatisfactory. I would rate it, DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. You did get our money refunded for the 2 nights we didn't stay that we had booked, and we even got our points back - we booked with both. This hotel hurt the Baymont brand name. I was expecting Residence Inn style hotel. This was not that. I will never stay in another Baymont property again. I paid for my night, but if you have a conscience and a bit of business sense, you will refund that night's stay and also the points expended on the night. I can not emphasize enough how terrible this experience was. The toilet barely flushed. There were bugs in the room. The floors are uneven from the bedroom to the bathroom. the AC was on 61 all night, and never cooled the room below about 90 degrees. It was impossible to sleep. We couldn't leave fast enough. The pictures on the web site look nothing like what we had. The fold out sleeper couch, was neither fold out, nor a sleeper. It was the size of 2 chairs pushed together. Because it was 2 chairs pushed together. I considered buying an extension cord and a box fan for the room, but I did not. We moved out before our reservation was finished. We checked out at 0930 the next morning. And canceled the rest of our stay. no elevators. down 3 steps to get to the first floor, up 14 to get to the second floor. Prove it to yourself. Make a visit to this hotel and stay in room 214. Tell me that furniture is up to standard quality. Show me the electrical outlets for lamps, coffee pot, anything. I think you will find what I did. And yes, I will post a similar report onto Trip Advisor and any other online accounts I have. I am not normally a complainer. But this property really hurt your brand name. Expect me to look for the CEO of Wyndham Resorts in an online search, and I plan to write that person a similar letter. Yes, on paper, and yes, mailed. Normally, I would do that first, for you, Mr. Giordano, but I just returned from an extended 19 day, bucket list trip - we visited 4 halls of fame, went to 3 baseball games, stayed in 7 hotels (6 in the Wyndham family, and one with Marriott) visited Niagara Falls, Niagara on the Lake, Frankenmuth, and just had a lovely time. Except for our night at your place. If this is your best work, I wouldn't consider myself successful.

This is not a safe area, the hotel needs urgent repairs!

Even though it was non-smoking facility, the hallway and entrances smelled cigarette smokes. The facility has no ramps and no elevators. First floor is 7 stairs down is like basement without any window. A/C unit in the room was so noisy that you cannot even sleep at night. Towels are not replaced for 3 days. The unit was muggy enough for your towels not to be dry. We stayed for 2 nights. They ran out of bananas in the breakfast by 7:45 am. Breakfast time was from 6-9:30 am. Staff members ensured that they had enough of fruits for themselves while guests did not. No room cleaning was done till 2 pm next day, so when we came back from our morning event, we were disappointed. This facility is definitely not at the Wyndham's service level...it feels like a cheap rundown motel that somehow managed to get the Wyndham's name.

Stayed 1 night June 13th to the 14th and they charged the deposit to my card. I’m still waiting for the refund back. Won’t stay again!

No hot water-dirty

Nice. Near the water park.

Was able to get us in plus shuddled us to the tigers game.

It is a clean hotel but some out of ordinary features. We slept in the basement level room and the ac units emit all the hot air in the hallway. The toilet was leaking and the set up is a stall style toilet. Its in the downtown area of detroit but was pretty peaceful.