Hampton Inn Pittsburgh-Monroeville

Location

We arrived at our hotel Wednesday evening and immediately had a poor experience.  We walked up to the check in desk and the man standing there didn’t even greet us. I pulled up the stuff I thought I might need on my phone and stood there and waited for him to look up and engage us because initially I thought he was busy doing something- he then gave me attitude and I asked him if “this is where I Check in”. He was extremely rude with his gestures and words/tone and I’m in no mood for someone to treat us the way we were treated when we are staying here for my mom’s stage 4 CANCER treatment. I’m livid. Whoever that man at front desk is needs an attitude check because given the experience so far I would never recommend this place to anyone. Following a bad check in experience our room was filthy. The floors/walls were extremely dirty to the point where we kept our shoes on in the room and there is blood stained on the one lamp shade. The lobby reeked of cigarette smoke. The hallways were hot and Humid so clearly no air conditioning throughout the hotel.  Our experience at the Hilton was horrible and we will not be back. I would like a partial refund for our stay seeing as we had to book another property for the second night due to the condition of Hiltons property

Convenient off the highway along our route.

Room smelled like stale cigarette. Room odor made it hard to feel it was clean. Got in at 0145 too tired to go and ask for a different room. Shower had no shampoo, because doing a quick stop didn’t pack home supplies.

It's close to my family home

It was clean and has cable tv

Recently stayed here. They informed me that they did not have hot water the day I was checking in. They stated that they could offer me a discount on my room rate as compensation. I said that would be fine. I received my invoice it was the full amount with no rebate on the room.

The breakfast and location.

The bathroom floor was a bit dirty