Extended Stay America Suites - Sacramento - White Rock Rd

The staff was awesome….Ashley, Alyssa and Amanda, and cant forget the very kind and helpful maintenance gentleman…he was so nice, he helped me get my giant suitcase Into my car, or I would still be sitting in the parking lot…our room was so clean and we had everything we needed for our 2 day stay..we were sorry to leave..we WILL be booking a room there again soon,,,thanks everybody…..

The only thing to like there was a location and the frontdesk employee, Ashley, who acted like she cared for the guests.

First I got the room on the second floor: very poor smell, AC smelled like it burned, a cockroach named Richard who ran out of the kitchen drawer to welcome me, his family members laying all over the floor, his bug neighbours having a blast party in under the sink cupboard. Went back to the front desk, Ashley got we another room on the third floor which was bugs-free, but I needed to use a lot of lint roller to get rid of the ton of hair stuck to the bed linen. Once I cleaned the sink area, bathtub and the toilet sitting at 1AM and took a shower with a lukewarm water I was able to get some sleep. I didn't expect nothing extra but a clean place to sleep when I booked this place. Once I checked out at 11:50 AM, I wasn't charged with a late charge (as Ashley told me I don't have to worry about that) and got a 10% discount. So that's what you can expect here. Good location.

Great

I am very happy with Ashley's help in getting my reservation mix-up resolved! Even though it did involve a third-party reservation service, she worked with them and I to get the situation resolved with full refund!

Зачем отель в котором персонал не работает вечером и ночью? Деньги взяли за номер, но некому было выдать ключи...офис был закрыт. Деньги мне так никто и не вернул.

Мне не открыли дверь. Сказали,по телефону, что менеджер спит. И проснётся в 7:00утра. Я приехал в 23:00 : не смог получить 🔑 от номера.

Location was good

Need for remodeling