The Best Inn & Suites

The area

Uncomfortable and very unclean.

The hotel was clean and the staff was nice.

The staff was wonderful and very helpful. The room was clean. Nice view

Breakfast

Nothing convenient

Nasty, stank, dirty, t.v didn't work

It was quiet

Could be cleaner

Nothing. The pictures posted online do NOT match what nightmare you walk into.

Everything! I don’t usually complain or have an issue staying in a “cheaper” hotel, but This place was absolutely DISGUSTING. First of all, they do a $100 CASH deposit which is sketchy in itself. Upon arrival, it was sketchy and run down from the outside. Not well lit up. Looked like straight out of a scary movie where they steal, traffic, or k**l people. The man at the front desk was actually nice and very helpful (that was the only positive). He kept my boyfriend’s drivers license and went down the hallway with it. To do what? Idk, as all the office stuff was right in front of us and you don’t need to keep it. They just look at it to check the reservation. Then, he gave us a room and in the whole place they only had ONE room key for every single room. He had to let us & everyone else in their rooms with the single key card. We never got one. We walked in the room & it smelled like death, the floors were sticky, and there were bugs crawling on the ground. The floors, walls, ceilings were in bad condition or at least not acceptable for a hotel. Upon inspecting the room, there were stains on the bed, broken AC, only one lamp worked, and DIRTY UNDERWEAR in the bedside drawer. We got out of there right away and demanded a refund. The man said we would be refunded and was very polite about it, but we have yet to receive the refund. They had a cancellation policy so we couldn’t just leave right away- even though our gut instinct was saying abort mission this place is sketchy, we at least had to go in and see the conditions in order to get our money back.

The stay at this hotel was one of the worst experiences I have had in a hotel. It started with them giving me a room that had something leaking in the bathroom. And moving me another room that has broken furniture and broken fixtures, with an uncomfortable old mattress. Also the towels that were in the room were dirty and had to be replaced after they cleaned the room they again replace the towels with dirty towels. The so called included breakfast was nothing but toast. And not refilled.