Spark by Hilton Houston near the Galleria

Do not have computer station with printer

Property outdated

Room was spacious and clean. Breakfast was okay. Pool and hot tub were not heated. It was one of the reasons for the stay at this location close to the golf course. Disappointing. I would not select this location again.

thej location

the food

To begin, on our arrival to the hotel it immediately smelt of cannabis/marijuana. Once we got our key card for our room, not even 15 minutes passed and we could hear the shouting and throwing of objects across the room in the room next to us. My son recorded a minute long video for evidence. For safety reasons, i decided it was not a secure loaction for my family. When i went down to to speak to the front desk associate he only called the room to tell them to keep it down, he didnt offer to give us a replacement room, or to send security to check on the room. On our request for the general managers information, we were denied several times until he said he would return on Monday at 10 am. After insisting several times again, he gave us only the GMs first name but no contact information. To say the least i was VERY unsatisfied and I have video proof of the shouting, where can i send this video to?

My stay was good the only problem I had was my son needed to use the bathroom and asked the guy that work nights did it have a bathroom his response was no I guess he thought my son was someone off the streets before he realized he was with me.

Personnel very helpful