National Hotel, An Adult Only Oceanfront Resort

On a positive side: hotel spa facilities are spot on, two pools, plenty of seating areas, nice loungers, bar and food service, access to beach with umbrellas and chairs, all clean and pleasure to use. Great value for the additional resort fee of $55. Service overall was also great, I cant fault it. Location is spot on and being adult only is a bonus. Also overall design and furnishings is classy and feels upmarket. The reason for a low score is the room itself, starting with a dilapidated lift which made concerning noise each time when used followed by a leopard print carpet and the floor landing to a room with major noise issues, you could hear and feel the lift vibrations inside, walls are paper thin to a point that you can hear a dialog of tv show from adjoining rooms, same with anyone being in the corridor, doors have no protection either so slamming noise is constant. Inside the room there is a small fridge which is also noisy. Overall it was very difficult to enjoy the room and sleep without ear plugs. They also had shower issues with very low pressure and lack of hot water, may have been because the room was at top floor. They also have rooms that are opposite to pool, perhaps they are better than the ones in the main building.

Salah set us up at the pool.. just enough shade all the time ! Constant adjustments . Renee was great with the food & refreshment’s & Zack and team took care of breakfast’s! Very nice experience as usual.

stile , pulizia, posizione

Location

Overpriced

The property is beautiful. Staff is super friendly. We enjoyed the pool área beach location etc

Food qualiry and taste wasn't worth the steep price. Everything else was excellent. I wouldn't recommend dinning at the resort.

Good location and easy access to beach. The pool area is great (when we were able to use it which was an issue due to it being booked for private events two days during our stay). The staff are excellent. This was our second year staying here.

The pool area, specifically the square pool and bar in the rear of the property, was booked for private events and closed at 3pm on two days during our 4 night stay. Meaning guests of thr hotel could not use it. There was no prior notice of this at time of booking. I found out the pool area was going to be closed only because of a paper sign at the desk when I checked in. The sign said it was closed Monday. I thought to myself, okay I can deal with one day. Then on Wednesday we go back to try to use the pool area and are told we can't because of ANOTHER private event. This was a huge disappointment because the pool area is one of, if not The, biggest reason we chose this hotel. It is featured in all of their marketing images and they are aware this is one of their main draws. I can't even imagine if I was one of the guests sitting at the pool who was asked to get up and leave so the event could set up. We stayed here last year the same week in April and had no issues with access to the pool. We chose to return here based on our positive experience last year. But this time we paid the same price as last time (too much for this honestly) but we didn't have access to a major amenity and selling point. No prior notice at time of booking or anything. Aside from that, the construction at the neighboring property is still going on as it was a year ago. It is very loud and annoying. I don't expect this property can do anything about it but it goes towards the issue of whether this property is worth the price tag for the experience you get in return. It's unfortunate that the construction is happening and is outside their control but the reality is this isn't nearly as relaxing or enjoyable as it should be for the cost. One thing they can control is the price they charge and I don't think they are discounting their rate due to the noise. Last year we had a room on the far side as fare form the construction as possible for an ocean view room.