Sheraton Manila Bay

I would like to express my gratitude to the whole Sheraton team who made our stay truly memorable. The Front Office team was very accommodating and anticipated our needs. Unica and her team took care of us ensuring we felt at home every time we dine in The Kitchen. Justin and Bryan were always there checking what we need in our table. They seamlessly organised the birthday celebration of my siblings. I can't thank enough for all of their efforts in making our evening very special. The Executive Chef and his team will amaze you with all the delightful dishes in the buffet, I had the best sashimi in my life, thank you Chef G! Definitely, we will back, we found our home in heart of Manila ❤️ Keep shining! Angelica

amazing service

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very good

very good

I had such a wonderful stay at Sheraton Manila Bay! Upon check in, it was Nicole that assisted me. She was so helpful & did me a HUGE favor by helping me with early check-in. This was such a relief after a 13-hour long flight. I was so tired & exhausted, but her help TRULY made the biggest difference & set my stay off on the right foot! I also had consistently friendly interactions with George, Quirino & James when entering/leaving the hotel. It was nice to be welcomed with kind, welcoming conversations when coming back/leaving the hotel. Jaum was also there, was attentive every time & ALWAYS opened the door for me with a smile! Never failed! As far as the room, it was very clean & comfortable & Myrna with housekeeping did an amazing job. The restaurant was also pleasant & offered a nice breakfast spread every morning with good variety. The surrounding area has a casino, laundry service, eateries & stores so the hotel is in a super convenient spot. Lastly, upon checkout, Jade was very polite & efficient & had me on my way to my next destination in no time. Overall, unmatched hospitality & service throughout my stay. I will definitely return here when I come back to Manila. While the rooms were comfortable & the food was great, it was the STAFF that left a long lasting impression of the hotel for me! Thank you! -Naomi

Typical Sheraton. It’s located in the middle of Korea town, which can be sketchy in areas, but mostly safe. Quite polluted in this area. Outstanding customer service in all areas of the hotel. I’ve never experienced nicer people.

I wanted to share the excellent experience I had this morning at your front desk. Abigael, front desk duty manager, assisted me with several matters, including my taxi payment, my Marriott Bonvoy member number, and the entire check-out process. I travel extensively around the world and have experienced many different levels of customer service, so I know what outstanding service looks like. The service I received from Abigael was truly exceptional — professional, flexible, and customer-oriented. I have stayed at many other hotels during my business travels, but moving forward, I intend to choose Sheraton Hotels and Resorts whenever possible because of experiences like this.

TLDR; It’s a solid, dependable choice in Malate with world-class staff, even if the hardware is starting to lag behind the software. As a frequent guest with about 30 nights under my belt over the last two years, I’ve found the Sheraton Manila Bay to be a consistently reliable "home base" in Malate. For business travelers or those who need a predictable, high-quality stay in this part of the city, it remains one of the best value propositions available. The rooms here are spacious and follow a classic Western layout that is increasingly hard to find in newer, more "compact" developments. The bathrooms are a generous size, and most importantly, the beds are exceptional. I can’t speak for everyone, but I always get a great night's sleep on these mattresses. However, the property is beginning to show its age. While everything is impeccably maintained—I haven't encountered any obvious wear or damage—the aesthetic is starting to feel a bit tired. The bathrooms, in particular, feel like a step back in time; the showers still use the old-school single heads, and the drains are notoriously slow. It’s a minor annoyance, but one that highlights the need for a modern refresh. The fitness center is well-equipped with a solid range of weights and cardio machines, perfect for maintaining a routine on the road. The pool area is another highlight—very clean and aesthetically pleasing. A word of caution, though: the hotel is very family-friendly. If the pool is swarming with children, "go into the water at your own risk!" (Iykyk 😅). On the culinary side, the restaurants are quite good and priced fairly for a hotel of this caliber. The breakfast buffet stands out for its variety, offering plenty of choices regardless of your dietary preferences. My only minor gripe is that the service in the main restaurant has slowed down compared to previous years, though the staff remains incredibly well-meaning. The real "star" of this hotel isn't the building itself, but the people. The friendly staff across every department is what keeps me coming back. Whether it's the front desk or the cleaning crew, the warmth is genuine. I haven't personally visited the new Sheraton Club since its recent renovation—as I no longer drink alcohol, the club lounge has lost its primary value for me—but for those who utilize those perks, I'm told the refresh was significant. Pro-Tip for Arrivals If you are flying in from NAIA, do yourself a favor and book the hotel’s airport car service. While you can certainly find a cheaper Grab or taxi, the price is comparable to what you’d pay for an Uber from any major North American airport to a downtown hotel. Having a professional greet you at arrivals and handle the logistics after a long-haul flight provides a peace of mind that is well worth the extra few dollars.