Sleep Inn Lithonia - Atlanta East

When I initially booked the room, I was under the impression that I had paid in full. When I got there I was told that there was a 60 room fee for each room. Then I extended my stay for an additional day and was told to leave the room or pay an additional 40 per room to “check in early”. They are ripping people off! Can you imagine being homeless and only being able to fine funding one day at a time and being told to check out, put all of your belongings on the curb and wait from 11:00 to 3:00 to recheck in or pay an additional 40. They are uncaring and greedy establishment and I will NEVER stay here again! I would rather stay in my car at least I would have a peace of mind!

I enjoyed my stay💕

I liked that the property was very clean, and the room looked like the ad. I didn't like that the door was difficult to lock when leaving the room. I would certainly stay there again, and will look for Sleep Inn when I visit other cities.

I booked two rooms - one for myself (3 nights) and the other for my son. (2 nights) The staff was friendly/accommodating and the rooms were clean. However, the rooms esthetics is what caused this low rating. First, I will report my son’s room. After check in, we had trouble accessing the room with the card. My son went out. When he returned, his room card didn’t work. Earlier, my son had driven over 5 hrs to get there. He was exhausted. I asked him to wait in my room. The desk associate made several attempts to open it. He even retrieved an actual key and tools - no avail. He made several calls to maint - voicemail. My son was issued another room but it was hours before he had access to his belonging. Therefore he couldn’t freshen up or turn in. The new room didn’t have a chair for sitting. We didn’t ask for one. My room didn’t have a sitting chair but was brought when requested. My refrigerator didn’t work. It was replaced with one from a vacant room - the next day. The next day, I requested a one night credit for my son’s room as a result of his inconveniences. I was given a form (survey) to complete. There was no telephone number or email provided. I was told mgmt would review it and reach out. No response has been received as of yet.

Staff was amazing

Staff was amazing

The staff are really nice and welcoming.

The down side of my trip was the surprise deposit at checking in. The rates were different each night. Check in Thursday room wasn't clean until Sunday afternoon. Dogs barking all day and night. Kids running the hallway day and night.People late night fussing and cussing. Constance smell of smoke in hallway and when I go into my bathroom coming through the walls.

People who work there change the date I requested Friday to Monday and they told me that I have to leave but I told the guy I couldn't hear him

I don’t recommend due to there isn’t any maintenance and housekeeping comes whenever and you don’t have fresh towels everyday during your stay, had to plunger the toilet myself cause it backed up and the front desk told us to come get the plunger then bring it back, the water was shutoff without notice and had to wait to shower, construction work on the ceiling being done during breakfast time in the breakfast area. Unprofessional and rude front desk staff. We were asked to sit towels outside of door then when we requested new towels he then said we needed to bring the towels to him to get new ones.