Best Western Plus University Inn

The staff was not helpful. I called 2 days before I was to arrive and the second time, I got put on hold and then I was hung up on. I talked multiple times to customer relations. I hah 2 different tickets sent to the hotel which Customer Relations said someone from the hotel should get in touch with you, but they never did.

Everyone here was so friendly! It was a nice property!

The only downfall would be the air conditioning unit was not the best. We kept it on 67 and it wouldn’t cool down as much as I’d like and there was an odd stagnant smell.

The location was very convenient for a visit to Wale Forest

The hotel needs to be renovated. Everything looks run down. The breakfast could have been better.

It was a pretty central location. It was easy to get to everything. There was always enough parking.

When we first arrived it was hidden. The price, the pictures online, and the lobby did not match the room. There was no microwave in the room, there was an odor in the halls, the elevator was the small, the bathroom was super tiny. The sink clogged. There were wires and trash in the hall. The doors had to be slammed to shut. There was chipped paint, dents and scratches in the door, and other cosmetic imperfections that I was not expecting based on how much we paid. The tv/remote barely worked. And again overall based on what we paid the hotel did not meet or expectations or even come close. We do not plan so stay at a Best Western ever again after this experience.

Centrally located to Old Winston-Salem.

Across from Arena with event night of my stay so no real reduction in rate.