Embassy Suites by Hilton Portland Downtown

Rooms are huge, cleaning staff & other support staff we met in the halls & near elevators where extremely polite friendly and seemed like they live their jobs. For one night we wanted to use valet parking $65, which we didn't mind. Valet staff wanted us to use a self parking garage 2 blocks away for $25. We didn't feel comfortable walking late at night in that area. The hiar dryer in the room was absolutely disgusting! It was so dirty & sticky I couldn't bring myself to use it. Just pulling it out of the bag, my hand felt like it had glue on it. Ran out of dishes for breakfast and we had to use saucers as plates, when I was using a disposable coffee cup for juice, I was scolded by a staff member to just wait for clean glasses.. we didn't have time to wait so we are off premises. Definitely didn't feel the Hilton experience we are used to. Will not be staying here again. We checked out @ 10:30am, however out final receipt shows 6:30pm. During check out, nobody was in line & 2 people were working the desk & we had to wait like 4 minutes before being acknowledged, not even a we will be right with you. As a courtesy, we like to hand our key cards to an employee, so they can start let staff know room can be cleaned. The gal who took our key cards said "next time just drop them in the box over there". Barley made eye contact and no smile. Not even a thank you for staying with us!

Pool was great. Room was nice!

Mysteriously double charged my card after checkout. But resolved it, after 7 phone calls and 15 minutes on hold

Fantastic experience and staff at the Hilton. The valet crew were kind and welcoming and had some fun balloon animals for my child. Thank you. We will definitely stay there again

Easy to access downtown, parking garage nearby. Beautiful historic building. Friendly staff. Omelette chef was a nice perk!

Had some difficulty in turning down the air conditioning in our room.

Come for the free breakfast, fun happy hour, and great location, come BACK for Steven the door person who went out of his way to make our stay in Portland absolutely MAGICAL! We had such a great time!

Great service and fast delivery on our rental. Always greeting with a smile. The process of retrieving our car was easy by using the link they set for us. Thanks so much for guys who there every morning greeting us .

Room was huge, clean comfortable with an exceptional view of the roof. Breakfast was amazing. All you can eat!! Lots of choices, super fancy looking lobby, kids felt like royalty.

The valet parking at the Embassy Suites Portland Downtown was so convenient and easy. Steven was an amazing attendant. He performed magic tricks while we were waiting for our car to be delivered. It made for a great experience.

Valet was awesome 👌 The guy even made balloon animals for my kids and did magic tricks! The room was grwat and kids loved the pool and arcade.