Courtyard Chicago Southeast/Hammond, Indiana

Clean, comfortable

I had gone through booking.com to reserve a King room with a sofa bed for my family reunion. My price was 552.16 plus a 100 deposit. My wife and I checked in at Marriott Bonvoy 8/1 for a 3-day stay in Hammond IN. The lady who was working the desk greeted me and I gave her my information to get checked in. She took my payment for what I had reserved. Upon entering my room I noticed that we were placed in the wrong room because I didn't see a sofa bed. I even went back to your website to confirm. I went back to inform the lady who checked me in that I was in the wrong room. This is where I have a problem. If I never said anything she would have fully charged me for a room I didn't have. Yes, she said "Oh I didn't know that room didn't have a sofa bed" then turns around and says we are sold out of those rooms. If you're sold out AND already knew then why would you still check me in and CHARGE me the same price? So I asked her what happened and it seems to me she wasn't honest upfront. She first offered me a double bed, then 25.00 off my bill. I was very upset and voiced my concern over how this situation was handled. Because I go back to my original thought, if I never said anything she would've charged me for a room I didn't have. She finally offered me 50.00 off my room and I accepted. This is a very bad look. This was our first time staying in one of your hotels. If I can't trust the people you employ I may have to use other hotels for all future stays as we travel. Also, our tv only worked the first five minutes we were there. I asked for assistance from the evening and day time receptionist and neither one followed through with my issue. Respectfully, Gregory Gayles

10/10 I have no complaints. We had a balcony. Very peaceful we were able to see the water from the balcony. I never make breakfast, so I can't speak on that, but the shower felt good, and I slept like a baby in that bed.

Nice place with a friendly helpful staff. Loved that there was a bar with a restaurant in the lobby! Our server was soooo nice!! The only downside is that it is right next to a very busy highway. The area around the hotel is not very pretty.

Ok

Very nice hotel i been to in a while

Absurdly expensive "bistro" for breakfast. Inconvenient without a car.

False ad on the rooms

We had a problem with the reservation. We live in illionis and this property would not take the paper ID that was issued to my daughter. We had to leave and get things transferred to me which was 2 hours latter. We didn't like that breakfast was not included. It was expensive so we went out.

Staff was friendly, accommodations were nice for the price!

Great hotel will visit again!!