Sugar Beach, A Viceroy Resort

The hotel has an amazing grounds between the two Pitons - probably the best view you will get on the island. The restaurants on the grounds offer good variety of different menus. But this is where the experience ends and disaster begins. The price of the stay cannot justify for the lack of service and some of the outdated amenities. We have tried to book some the activities they offer over a concierge template online well in advance as recommended but did not get a response until we actually called to the resort. Once we checked in, we figured out activities were in fact not booked or confirmed for the dates and times discussed and were facing cancellation fees for appointments we were not even aware of. Moreover, we have stayed at the Sugar Mills that are in definite need of renovation - old bathrooms, rusty furniture, broken doors/windows that cannot completely close, non-working plunge pool, etc. We have been also encouraged to use the hotel’s app to communicate any needs, which did not work. For a luxury range hotel, we have been happier staying at the Hyatt chain hotel.

This is one of the best hotels I have ever stayed at. The villas and views are the best in the Caribbean! The staff at the Sugar Beach are extremely friendly and ready to attend to your every need. The food was amazing and with three restaurants to choose from you have endless choices.

I went to this beach 2 days while staying in Soufriere. The 1st day I unfortunately experienced an unpleasant encounter with an elderly missing tooth security guard who would not allow me to rinse off my feet prior to boarding the shuttle. The 2nd day was great, he wasn't there & everyone was professional & kind.

If you’re searching for a resort in St. Lucia, you can stop right now and book Sugar Beach, A Viceroy Resort. You’ll thank me later. Actually go ahead and thank me now. There aren’t enough words to describe the beauty and tranquility of this paradise, paired with truly exceptional service. From the moment my daughter and I arrived, we were warmly welcomed by Jonathan, the resort manager and that was just the beginning of the five-star experience. Our butlers, Ned and Sherman, were incredibly attentive, offering great recommendations and ensuring our pre-booked accommodations were perfect. Every member of the staff from housekeeping to dining greeted us with genuine smiles and a willingness to help that made us feel so cared for. If you’re looking for a place to relax in nature, have fun, and leave your worries behind to truly rejuvenate, Sugar Beach is hands down the place to be.

Everything about our stay at Sugar Beach was great. The customer journey was exceptional from booking to arriving at the resort. We were greeted by our concierge coordinator who had everything ready for us. My husband was impressed and loved the personal touch added to our villa. The chocolatier and dining experience was amazing. We thought the Latin dinner was overpriced. However, we loved it and breakfast. The employees were warm, helpful and professional.

I went for a day pass coming from The Royalton Resort. The beach is amazing and very peaceful. The service is a 10/10. The staff makes sure you are taken care of even if you are not a guest. Specifically, Otis who was the staff taking care of us, is amazing and very attentive. If you go make sure you ask for him!!. Food prices and drinks were reasonable for an expensive and exclusive resort like Sugar Beach.

locations amazing and staff were so friendly - beach service slow; food for buffet breakfast was average and we had to take our own bags on check out

Came here for our honeymoon expecting the weather will be wet since it's september, but it was sunny through out our stay. The staff and the whole stay was incredible.

Everything ABSOLUTELY GORGEOUS

Nothing

Apart from the breathtaking view of the pitons, what stood out most to me was the customer service. Our butler Beverly was attentive and friendly. Nyama was engaging and made us feel like we were at home, and appreciated. Melanie and Clian at the Bonte restaurant super attentive, great service. Anthea took care of us at the beach we enjoyed our conversations. As someone who is part of the service industry, I fully understand the impact of great customer service on a business. These are some of your superstars we encontered. Accomdations were comfortable, food was great!!!!