Sonesta Essential Houston Energy Corridor

Roaches and the toilet sounds super annoying throughout the whole stay dirty showers as well.

I stayed one night in this hotel (thank God). It smelled horrible. Staff did not have manors or any kind of professionalism so to in their approach on the phone or in person. Rooms were dirty (curtains, bath tubs, sheets. I used my own blankets and sheets. The “breakfast” was pitiful and at weird hours. The $100 deposit was never disclosed until I arrived and it was more than my stay there, and even the front desk seemed afraid to bring it up because even they know it’s ridiculous. I would not recommend this place to anyone. Stay away.

Great

The staff on duty that atend to me are horrible

This Katy Houston location..Staffing are not aware or poor knowledge of their policy..

Such a great place and great customer service.

Room was clean but old! No iron! Tv channels not working! Tv keep blanking out! Budget friendly but will not book again

We stayed here for a week. My wife is sick. On the last day we were at MdAnderson cancer center for more medical appointments and came back late due to these appointments. We extended a day of stay when we got back using the same reservation. Angie processed it. After our checked out the next day, the security deposit was charged $30 for past checked out time. Angie of front desk did not inform us about the $30 charge when we extended a day stay. Or we could have booked to the hotel next to us where we were regular guests in the past without this penalty. In due diligence front desk Angie should have informed us. Broken icemaker. We were told to go to next hotel (sister company) for ice.

Mold - Humid in Room Can't breath Beds are bad condition - noisy Unsafe homeless people come in to dine morning and in evening are outside the hotel lobby. Disgusting. I need refund now

Pool was closed. Breakfast was a joke. Entrance had people around it smoking drugs ( I believethey were employees). Gave use the wrong type room initially.