Sonesta Essential Houston Energy Corridor

Polite staff

Very nice

Great

Satisfied stay

Once checked in

The room, particularly the bathroom was run down.Dripping tub faucet, slow drain in sink, and toilet that required 2 flushes to go down. The bathtub had area that were chipped. Just gross. The tv had a gray shadow in the center distorting the picture. Room had a musty smell. Would not recommend.

They demand a $100 deposit offering return same day on checkout and 5 days to return if credit card is used. No extra towels. Uou need to return dirty towels in front desk to get replaced if you need additional towels. I stayed 4 nights. Washing machine never worked. Ice dispenser never worked. Need iron box? Go to frontdesk and promise to return to get one. Want to dry a towel? No stand for it?

The staff was very friendly, helpful and kind. Lots of space to park, very clean room. There is no shops nearby, and it’s one way road there and it’s kind of easy to miss your turn to the hotel cause there is no signs on this hotel, that was the only inconvenient thing there, but I liked my stay there a lot.

Staff doesn’t care, left us waiting hours to fix toilet. Refused to switch rooms and kept turning off our key cards. Very unclean , pool broken and the cleaning ladies were extremely rude.

Discusses to the max! bed bugs, ants all on the restroom crawling all over the walls , stains on sheets. Worse part no manager available on the property. Guy at the counter just said I’ll make a report didn’t apologize about the horrible stay nor did he try and make it right.