Holiday Inn Express & Suites Hood River by IHG

Great location and very good bed comfort

The total overall experience!

Clean

All good

It was a very decent sized room where we could relax. A couch so we didn't have to sit on the bed after a hard day of work. The showers could use a little more water pressure but it was spacious. The parking is a little tight considering all the work trucks but it works. We got a ground level room like we requested, and very easy to reserve on line. One of the only places that have breakfast, and it was great. One less meal to make. We will be back each week until our contract is finished.

The room door constantly hit the bathroom door when opened. Not their fault, just bad design.

Breakfast was ok.

The shower door is damaged and very difficult to operate.

I first went to review the hotel on Yelp, when I realized that six months ago another guest had already called them out for the same issue. Six months later, on a holiday weekend, our breakfast experience was identical. That points to poor management. At 9:20, the breakfast attendant was literally hovering over guests. The provisions were down to the nub and the eggs were gone. I asked if there were more. “No, breakfast ends in 10 minutes.” Okay—so in 10 minutes, stop making eggs. But we paid for a hotel with breakfast included, not for a complimentary breakfast. At 9:25 she was circling the room pulling dishes off tables, and at 9:30 to the second she closed and locked the buffet door—while my toast was still in the toaster on the other side. Housekeeping was the same story: the sheets were half-heartedly straightened (not made), a stack of towels was dropped on the uncleaned bathroom counter, and that was it. We might be back, but if we are, we will plan around a hotel that seems to run on the mentality that the guests are an inconvenience.