NH Johannesburg Sandton Hotel

Let me tell you about the amazing job Miss Betty has always gone the extra step and is consistent in her excellence! If you want good conversation, great food and better adult beverages do not sleep on the lobby bar’n

Overall great. I will go back again. Location great, food great, although it will be very much nicer if room service can provide small bowls of fruits, just a suggestions. But otherwise it's an amazing placing.

Some individuals were pleasant and delivered solid service.

The service was inconsistent. Some individuals were excellent, others abrupt and impatient. There were clear operational challenges, as multiple times we were told one thing by reception (eg your meals will be added to your bill), to then be told the opposite by another department (restaurant staff required payment in situ, saying reception was wrong). This resulted in numerous uncessary conversations and explanations as we helped staff communicate and sort themselves out. There were admin issues galore. Initially we booked for 3 nights with breakfast - upon arriving we were told there was an error and we only had 2 nights with no breakfast. This meant we had to rebook again for the 3rd night and pay for meals separately. We were charged for the airport shuttle service twice - despite me showing proof of payment. As we were exiting on a deadline to the airport the poor driver needed to get paid to set off, so we ate the duplicate charge in order to get there safely. This all resulted in a stressful and cumbersome experience which cost us far more than it should have. During our stay, the hotel was going through renovation and rebranding attempting to elevate itself. These relational and administrative issues matter more than aesthetics if they truly aspire to being a premium experience. Ultimately we left the hotel to head home feeling annoyed and disappointed. A sad way to wind up a trip. The prices do not align to the service and this was an unnecessarily stressful experience. I wouldn't stay here again.

Betty is awesome! She makes my stay always a warm & welcoming experience!

Betty at the bar is amazing. She creates such a great and special experience. Betty is the best!!! I would follow her anywhere.

We booked for the signature three course dinner and amazing is an understatement! The food was beyond excellent and the service even farther. We were blessed to be served by Ms. Boitumelo, who was the most amazing hostess. Attention to detail and customer focused experience is just the beginning. An amazing hostess that takes first class to the next level. We treasure this experience and hope we have the same hostess when we return. Thank you NH Hotel for having the best of the best at the helm of service delivery. Sincere appreciation. Bupendra Hutheram