Homewood Suites by Hilton Philadelphia-Great Valley

Broken light switches, broken shower, stains on everything, chair had multiple holes in it, smoke alarm literally falling off the wall etc… I have pictures of it all

I stayed at Homewood Suites on Monday night for work, and while the hotel itself is definitely rundown and in need of some serious updates, the front desk agent, Cameron, made a big difference in my experience. He was incredibly helpful and sweet — he gave me great restaurant recommendations nearby (I ended up trying Chickie’s across the street, and it was really good!) and was very attentive when I had a concern. After checking in, I had an uncomfortable encounter with an older woman who seemed to follow me toward my room. She told me she lives at the hotel, knows all the staff and their schedules, and started sharing stories when I mentioned Cameron had been helpful. I didn’t feel comfortable with her knowing where I was staying, so I went back to the front desk and asked to be moved. Cameron didn’t hesitate and got me into a different room right away to make sure I felt safe and less inconvenienced. While it’s a bit concerning that there seem to be long-term or potentially homeless residents at the property, and the building clearly needs renovations, the staff did their best to provide good service. Just make sure to stay alert and lock your door to stay away from the homeless people living there.

The worst hotel experience EVER!!! Do not book here! The rooms are filthy, not dirty they’re filthy! Even the furniture was filthy. I had to get sheets to cover the couch because it looked disgusting. The shower didn’t really work water barely came out the spout. Our room smelled like cigarettes and butt. The disposal was broken and added a rotten smell to the room. There were cobwebs and dust in every cover even on the lights that hang over the table. Paint chipped and actual poop on the walls. Toilet flushed very weirdly and the whole staff will lie to your face about helping you. The breakfast was just sad. Everything looked like it had been expired and smelled weird. Had to throw away. Just don’t waste your money or time. And the GM Paulette Moore is horrible at her job along with the other managers. Never followed through to rectify the issue only lied and avoided me. My sister in law stayed a floor below me and had similar issues and her water didn’t work in the room. Like just pitiful! Then Cameron just apologizes and says we’re going to be redoing the rooms soon. Not fixing my issues. Just horrible !!!!

I rented a two bedroom suite. The room we had was in very poor condition and hadn't been properly cleaned. The pull out bed was extremely uncomfortable and the frame poked through the very thin mattress. The sofa in it's folded state was in rough condition. There were tares and holes in the cushions. There were crumbs on the floors and in corners. Hopefully the suite gets an upgrade and better attention.

The pool was closed, the hot water in the shower didn't work, the toilet seat was very loose, the ice machine in our room didn't work, the machines in the fitness center didn't work, and the fitness center was dirty and smelled

This was my 5th time staying at this location and I never went to leave. It’s so quiet and relaxing. The rooms are amazing! It feels like you’re staying in a luxury apartment. I just came to get away for a few days for my birthday and I may make this a repetitive stay.