Waikiki Heritage Hotel

I booked and paid for the room thru Amex Travel...paid in full. We were late out of LA on my flight to Honolulu. While in the air, the hotel tried to contact me to pay for a Damage Deposit....remember, they have my Platinum Amex #. And also to tell me I needed to check-in by 9pm, when the front desk closed. Neither of this was shared when booking the room. I landed at 10:15pm, and rcvd the text when I got off the plane. I call....no answer. I take a cab to the hotel, there is a security gate with a code. I didn't rcv the code because I didn't pay the Damage Dep, that no one mentioned. Now, 11pm on a Sunday night with my flight to Kauai leaving at 6am...and me without a room. Not happy. By the way, before I boarded my flight to HNL, I emailed the hotel to tell them of my late arrival. They could have responded with the code. Not sure how much damage I could inflict on the room from 11pm to 5am.

Close to everything

Could do With a renovation

Location was good, staff was mostly good.

This place is completely run down, smells musty, and clearly has not had any significant improvements since the 1980s. I don't know where to begin or end. It is completely third rate in every way. This is not a hotel. This is a low-grade motel. I consider the marketing of this property to be false. The worst of all was the musty smell. It was everywhere. I got out of there as quickly as I could.

No breakfast, but I liked the open-ness of the room and liked the location of the room.

Bc of the open nature of the room, it was like everyone that walked by and was talking sounded like they were in the room

The room stunk of urine and the staff was not about aloha or akamai.

The property was staff were kind and respectful. Very helpful and pleasant.

The property is dirty, has roaches and ants. The shower liner had mold and roaches in the fold of the liner. Roaches everywhere. We had to buy roach spray. The water would be freezing cold when showering. And then turn extremely hot.

Location is great and staff very friendly. Janice is super nice and great.

It was definitely convenient for walking to most places in Waikiki we wanted to see. However it was not quiet in the room. You could hear every outside noise. Price wise it was affordable. It was clean enough until I found two German cockroaches in the bathroom. I was grossed out the remainder of the stay. And the tiny air conditioner unit didn’t help at all.