Chateau Versailles

Great location, typical friendly hotel. What makes it really great is the great customer service, from valet to front desk. Marina is simply amazing while juggling multitask and helping several guests, she manages to help and assist with total satisfaction. Other were very helpful as well. Marina was simply outstanding. Staff of the Chateau Versailles makes your stay really enjoyable From valet, housekeeping to front desk, simply great teams.

Great location close to metro station. Cute breakfast room. Comfortable bed. Great room, but noisy.

Our room was next to the kitchen and very noisy starting early in the morning. Earplugs help. Breakfast was very basic.

It was the worst night. It felt like a sauna in the room . you couldn’t breathe.

During our stay my wife sustained an injury at the front door of the hotel. She tripped over the raised threshold and fell headfirst onto the metal grate in the lobby injuring her chest and cutting her finger The receptionist responded immediately, bringing tissues and a first aid kit. There are no signs on either side of the door to warn residents of a trip hazard; the exterior upright of the threshold step is marked by black and yellow tape, but there is no tape on the interior upper surface, meaning there is absolutely nothing to warn someone leaving the building of a step down. Staff requests for warning signs had been ignored. I think that her accident was preventable with adequate signage, and that other guests are currently at risk. An internal staircase is risky for children and a fire hazard. Access to handrails on the external stairs was hampered by planters and canopy support, which has changed since the Tripadvisor photo. There were several problems in the breakfast room; Supplies of coffee, milk, teabags, food items and cutlery ran out, and were only replaced on request. Croissants and jam were poor quality. There was no decaf coffee despite asking. No highchairs available for children. Milk was sometimes served unchilled in an unwieldy cardboard container. Our room had creaky floorboards, faulty curtains and only one chair. There was no stopper in the hand wash basin. Paint was flaking off the shower cubicle ceiling. The floor tiles in the en-suite were loose and cracked, exposing sharp edges on which my wife cut her toe. Our room door was fitted with non-functioning hinge-type door closers. On the landing next to our room was a descending staircase without fire doors top or bottom, and an unguarded ledge from which a child could easily fall.So not child friendly and dangerous for seniors.

Location is really good! Breakfast is very simple.

The hair dryer did not work, and nobody was able to assist me when I requested help. Also, the furnace is a bit noisy

Great location, great antiquated luxury vibe. Comfortable.

No complaints

They charge my credit card at the check in with 50 $ as deposit. After that I know they charge the room rate anther time . I already paid the room rate 3 days before arriving And they don’t return the deposit until now

Great classic, old room with modern updates. Excellent breakfast.

No hot water in the shower in the morning. I told them about it at the front desk at checkout and they didn’t seem surprised.