Extended Stay America Suites - Pensacola - University Mall

The room looked worse than an motel 6 could....

Not shabby falling apart furniture...needs painting etc. for the price no

The staff was nice and helpful.

The rooms were in rough shape stove eyes didn't work, carpet was disgusting, ac worked but barely, hotel smells like dog urine and feces, the breakfast is only a muffin, room door has to be pushed hard to close and deadbolt doesn't work.

Lot of misleading information then how it was on booking .com

Location

Got to the room to find someone sleeping in one of the beds. Hotel was booked up so we had to find other accommodations.

Large refrigerator

This place is in the Motel 6 category. I would never recommend anybody stay here. It smelled like chemicals that were trying to cover other issues. My dog spilled the little water on the carpet and I blotted it with a towel and the towel was embarrassingly dirty. All the carpets are filthy. Garbage is overflowing in the parking lot. I stayed in Stay America closer to the university which is seemingly new and of course wonderful and designed to their concept. This property is obviously purchased. There was actually no silverware cups saucers even plastic cups in my room.

Very worn out. Had a kitchen with nothing in it

it was close to the hotel

moldy, reeked of cigarettes even though I paid for a non smoking room, the staff was rude to the complainants made