Extended Stay America Suites - Los Angeles - Long Beach Airport

Stayed at this property because I had a good experience at a brand new property in San Marcos. Had I stayed here first, I wouldn’t have stayed in San Marcos. The accessible room we reserved was not available. We were told it had been reserved several times over. Kudos to your staff for finding us a ground floor room. However, the first room we went to had not been serviced. Your staff promptly found us another room. This room was at the far end of the floor and we didn’t want to walk our dogs that far, past so many doors, especially when there were so many dogs at the property. Wouldn’t have been a problem if all the exterior entrances other than the front main entrance hadn’t been disabled except for emergencies. This must have been done for security leading us to wonder about the neighborhood and/or your security staff. If we return to the area, we’ll likely stay at the Marriott next door.

Was staying here with my dog because she hates fireworks. Couldn’t hear anything from the outside. Very simple and nothing out of the ordinary

NEVER EVER BOOKING THIS HOTEL EVER AGAIN! I booked a 1 night stay here simply because it was close to the airport, and I had an early flight the next morning. I walked in and to my surprise the “handicap” doors did not have an automatic opening, just two swing doors with a handicap sticker. The lobby was dark and dingy, the girl at the front desk looked like she was about done with that place, and the vibe overall was unsettling. I checked in, no issues there, Brenda was very friendly and checked me in very quickly. I found a luggage cart and struggled to move it and bring it outside, since the doors weren’t automatic. My sister and I loaded up and headed to our room. Every corner was a tight squeeze, so imagine navigating a bulky cart with a week’s worth of luggage and sports equipment. I heard a smoke detector in the hallway chirping, I guess no one thought to change the battery. The elevator let out a loud screeching ding sound before it took us to the 3rd floor. More tight corners to move around, we kept hitting the walls despite being careful, it was annoying to move around. The maid’s cart was in the hallway and we had little room to squeeze past. The hallways were dim and honestly something out of a horror movie scene. We entered the room and it looked like a cheap motel, outdated kitchenette, everything was dingy, and just ugly.. We started checking the room, as we always do since I frequently travel, and I’m happy we did. The bathroom towel had a visible red stain, t

NEVER EVER BOOKING THIS HOTEL EVER AGAIN! I booked a 1 night stay here simply because it was close to the airport and I had an early flight the next morning. I walked in and to my surprise the “handicap” doors did not have an automatic opening, just two swing doors with a handicap sticker. The lobby was dark and dingy, the girl at the front desk looked careless, and the vibe overall was unsettling. I checked in, no issues there. I found a luggage cart and struggled to move it and bring it outside, since the doors weren’t automatic. My sister and I loaded up and headed to our room. Every corner was a tight squeeze, so imagine navigating a bulky cart with a week’s worth of luggage and sports equipment. I heard a smoke detector in the hallway chirping, I guess no one thought to change the battery. The elevator let out a loud screeching ding sound before it took us to the 3rd floor. More tight corners to move around, we kept hitting the walls despite being careful. The maid’s cart was in the hallway and we had little room to squeeze past. The hallways were dim and honestly something out of a horror movie scene. We entered the room and it looked like a cheap motel, outdated kitchenette, everything was dingy, and just ugly.. The deadbolt lock was broken and missing.. We started checking the room, as we always do, and I’m happy we did. The bathroom towel had a visible red stain, the bed sheets had some dried up…substance on them, and I found the one thing you fear seeing in a hotel room. A COCKROACH. A living, moving German COCKROACH. I put it in a cup to show management. We immediately got the hell out, I stormed to the front desk where a woman named Brenda was at and placed the cup on the counter. People were coming and going so I loudly asked for a refund and stated “WE FOUND A COCKROACH IN THE ROOM, WE ARE NOT STAYING HERE, I WANT A REFUND”. Refund was issued, no apology, Brenda looked like she wasn’t surprised. Poor girl is not paid enough to deal with this, and there was NO management on site. I was lucky to find a hotel close by, which was WAAAAY better than this dump they call a hotel. NEVER AGAIN WILL I BOOK THIS HOTEL OR THIS BRAND EVER AGAIN!!!!!!

Poor location; bare room with stark furniture and minimal bed.

I have stayed at this property several times now, but this trip was the worst one. I was on the ground floor right off the lobby with the room facing the Main Street. All night long you could hear the noise in the lobby and the people outside partying in the parking lot. The grab and go breakfast was a disappointment to say the least. This was the last time I will book at this hotel

The overall feel of this hotel is dirty. The halls and rooms smell musty and dank. There's a strong animal odor. The shower cutain in my room was full of hair.

Excellent service for the day

A little trashed out but no complaints for the prices

Nice