Fairfield Inn & Suites Houston Westchase

Heated pool advertised, but pool was not heated. This was number 1 reason I chose this hotel

Some members of the staff were professional and courteous but others were rude and unwelcoming.

As I mentioned before the unwelcoming staff. We had to ask every other day for our room to be cleaned because they would not do so without being pushed. Furniture needs some upkeep. There was a drawer that kept on opening by itself. The rooms are dirty even after being cleaned. The door for the pool is rusted from the inside which makes it hard to close.

The location

The hotel was smelling like mold. The towels wasn't smelling good either! The bathroom door could not close, the carpet need to be refreshed! The breakfast disappointing Overall very bad experience

Breakfast was good.

The room was made neatly bu there were Roaches and the air quality was poor. Dirty air conditioner vents. Damp moldy smell in the room. The bed was made well but was not comfortable.

I stayed here for a few days for The Boy Is Mine Tour! Everyone was nice and professional! Especially Mariah & Dreka! & i was so relieved that it wasnt busy & the other guests kept to themselves.💙