Extended Stay America Suites - Los Angeles - Torrance Blvd

Room is roomy and comfortable

No shampoo and rinse available

INTERNATIONAL TOURISTS WARNING! BEWARE! STAY AWAY! Manager Felicia Foster is a BIGOT! PREJUDICE and DISCRIMINATION! YOUR TRAVEL PERMIT IS AT RISK! Manager Felicia Foster accused me of being homeless and told me to leave, called the police and had a criminal trespass order issued, -all this, BEFORE HELLO! A criminal no trespass order is a history of criminal activity jeopardizing future admission. Manager Felicia Foster Boastfully slanders guests character at the front desk for all to see. This hostile display of inappropriate abuse of power, creates a toxic environment for both the guests and staff. The disrespect that I've been subjected to, both by this manager and customer service, is truly remarkable. Repeated attempts of making claims with customer service have resulted in waiting for weeks with only one return call. Senior management is not offering any resolution. And, the hotel itself kinda sucks too. Booked through Super.com, Couldn't get enough room keys because the key coder was malfunctioning and there was only a handful of keys to choose from. No pool or jacuzzi as advertised. The floors were, well let's just say it was better to leave your shoes on. The pet station was both void of bags and trash, which would suggest that if they don't put bags, there is no need to service the trash. P.S. This is for customer service, prior to your reply to my review. It's going to take an awful lot for me to edit, just saying... the room was booked under my partner, and secured by me, but I'm sure if you call the manager Felicia Foster, she'll be able to enlighten you. Good luck with that! To be in the hospitality and service industry, in a city that is seeing record decline in tourism, you'd think that executives would be monitoring situations like this more closely. Perhaps installing a manager who is more effective in customer relations, and is not blinded by personal opinion

This place is the worst we ever been to. If I can rate a 0 I would give it to. This place should be close because not only it is dirty but it is infested by a cockroaches. We found a cockroach crawling to my mother’s feet. We reported it to front desk and was even scared to see it. They couldn’t even do anything as we ask to take care of it. We asked to move us to a much better room but they did not have available they say. We had two rooms but the beds are not even comfortable to sleep on with two kids. We found trash inside the kitchen sink left over by other people previously stayed there. Also, on the other room we had no phone lines to reach the front desk. The kids asked for a roll away bed because they don’t want to be in the bedsheets but there is none available . Furthermore upon asking for extra blankets and pillows the front desk said they haven’t wash and none was available. Usually I don’t have a problem booking a hotel but this is far the worst we have stayed and booked!

I’m so disgusted about the dirty floor and kitchen with the room with cockroaches

The first room had a broken mirror, and broken drawers. We requested a room change and the second room had a bad smell of humidity, towels were dirty and stained and the fridge was broken. I had to leave the next day and I wasn't given a refund not even for my unused nights

Nothing. I left once and I checked in and saw how bad the hotel was. I called bookings.com immediately and they would'nt refund the room rate of $100! I no longer trust bookings.com.

It felt unsafe as unhoused people were living in the hotel and hanging out front. The reception asked what my purpose of staying at the hotel was. Weird! I was going to a funeral. The whole place smelt badly of cigarette smoke and marijuana smoke. The carpets in the elevator and hall were filthy and had what looked like burn holes. The rooms are renovated but the smell was still horrible and from the room you can still hear the sound of music and the TV coming from people's rooms who live there.