Extended Stay America Suites - Los Angeles - Torrance Blvd

The bed was comfortable. That’s it

Everything. The staff were rude and lazy. The only breakfast they offered was a granola bar!!!! No coffee or anything like that. The vending machines are over priced, $4 for a drink. I asked for dishes the first day and didn’t receive them until day 3. I never received housekeeping or a change of towels. Nobody came to remove my trash. The WiFi kept disconnecting. Paid $1.99 and it still didn’t work. Overall my experience was terrible and I will never return to this property.

Refrigerator

Almost everything it was dusty,running water , old furniture, no coffee, The key card did not work well , It smelled like smoke even though it's a non smoking establishment . The night clerk was rude . Very unhappy

I stayed here for one night this past weekend. We were already off to a bad start when I went into the room and the kitchen light didn’t work. I reported that to the front desk person, Hayden, who noted it but said there was nothing he could do due to no maintenance being available and no other rooms being available. Later that night, I tried to shower and pulled the thing on the spout that switched the water from the spout to the shower head. Unfortunately, as you can see in the video, the spout would come off the wall and water would start spraying out of the hole. When I reported this to the front desk person, Tony, he said the same thing as Hayden that he would note it but there was nothing that he could do. I had an important event the next day, so this became not only an inconvenience but also a hindrance to my ability to successfully show up to my event to the best of my ability. Not only that, this violates multiple codes: - California Building Code / California Plumbing Code (Title 24) – which requires plumbing systems to be properly installed and maintained in working order. - California Health and Safety Code requirements for adequate potable and hot water and sanitary facilities. - Applicable Los Angeles County Environmental Health standards governing sanitation and plumbing in hotels and lodging facilities. I reached out to the general manager, Falicia Foster, about a refund, but she has stated in writing she will not be issuing one. At this point, unless a refund is issued in a timely manner, I plan to pursue recovery through Los Angeles County Small Claims Court for breach of contract under California law and failure to provide services as represented, because I paid for this stay and received materially deficient accommodations. I also plan to file a formal complaint with Los Angeles County Department of Public Health and the City of Torrance Code Enforcement Division.

Everything is nice