Hyatt Place Fort Worth / Cityview

Friendly staff and welcoming as we walked in. Quick check in and the breakfast area was a hit with the kids the next morning.

This was the worst hotel I have ever stayed in. My expectations are low - room must be clean, sanitary, and with basic necessities. Highlights of our stay: cockroaches, no ac, run down room, terrible customer service (except for Sam – he was kind and sweet). AC in our room did not work. The room was so hot we barely slept. The heat triggered a severe migraine for me and a headache for the other guest. We were never told about AC issues at check-in. In the morning, we told the front desk about it, but we felt completely dismissed despite staff admitting they knew there was a problem and were sending maintenance to fix it. They said they did not know the night before (but they miraculously knew the morning we brought this up???) I don't have proof, but I think they hoped we wouldn't notice. I asked them for a resolution/options - they offered nothing. They said AC would be fixed. I asked for fans if it wasn’t. They said they didn’t have any. I emailed hotel manager - never heard back. AC was not fixed - we had another terrible night (it was hot in the 80s). Next night - we got moved to another room - AC worked at first, but stopped mid-night. And then there was the cockroach! And not a small one! it was gigantic - over 2in long, sitting on the bathroom wall. it was traumatic! The room was run down: bedding with holes and stains, wrinkled carpet, broken chairs. Our stay was uncomfortable, unsanitary, and completely unacceptable. I strongly advise looking elsewhere!

Stayed here to attend a concert at Dickies and the location was about 10-15 mins away. Convenient. Next to a Target that we walked to to do some retail therapy and to get some Starbucks. Room was nice and clean. AC worked great! Staff were great! Everything was perfect. Thanks!

Good value for the money. I really appreciated the courtesy of the night clerk moving me to a quieter room,when the AC unit made some noise. The breakfast quality was good with fresh cooked food and the woman running the breakfast room was friendly; this factor will probably result in my return to this hotel in the future. Also, my room was clean.

I really appreciated the night clerk moving me to a quieter room. The breakfast quality was good with fresh cooked food and the woman running the breakfast room was friendly; this factor will probably result in my return to this hotel in the future. Also, my room was clean.

My initial room assignment had a noisy AC unit, but that was quickly remedied.