Hyatt Place Ontario/Rancho Cucamonga

I loved the location. You can walk to the mall or local eateries. The checking in and the front receptionists were friendly. I loved that it included breakfast. My kids loved the pool.

I didn’t have my room cleaned every day during the five nights I stayed because there was so many of us. So when I asked a maid to collect our trash or give us new towels, it seemed like I would get attitude or they would tell me yes they will and they didn’t. I understand it gets busy, but that’s something that is in their job description. The breakfast isn’t that great when I did find the time to go down there.

La chambre spacieuse et confortable, avec un espace salon agréable. Le petit-déjeuner était bon et varié.

Rien.

Staff was very nice, quick check in. Breakfast was 10/10

Only 2 elevators available but only 1 was working

The room itself looked nice and was generally clean. However, housekeeping could do a better job with details like dusting baseboards and corners—I noticed quite a bit of dust along the carpet edges, especially in the closet near the ironing board. Turning on the shower was frustrating every time. The handle is on the same side as the showerhead, and with the glass door in place, I had to step inside, get hit with cold water, and quickly step back out. There didn’t seem to be any other way to turn it on without getting soaked. There were also two elevators, but one was out of service. Someone I rode with mentioned it had been down for about a year. The remaining elevator was slow, and at times a little unsettling—it would dip slightly when stepping in on the fourth floor. On a positive note, the staff was good, and the breakfast was about what you’d expect. Overall, the stay was decent, but there are definitely areas that could be improved.

Clean, friendly staff and near to mall

Nothing

Very clean and spacious room and excellent breakfast. Worth your money in the overall experience. Check out assistance could have been better and unfortunately one of their elevators was out of service that made it slow moving around throughout my stay. I'll give it another try considering money spent.

Very clean and great location