Hyatt Place Ontario/Rancho Cucamonga

It was very quiet and clean

Shampoo and conditioner bottles weren't filled up all the way

TODO ESTA MUY BIEN

SERIA INTERESANTE QUE META MAS VARIEDAD EN EL DESAYUNO

Nice

Outside noise. Better windows

Clean

N/a

As World of Hyatt Globalist members, we found this property’s adherence to Brand Standards and Operational Excellence to be significantly compromised. While the heated pool was properly maintained and calibrated for January—a rare positive—it did not offset the broader service delivery failures. The breakfast experience was an egregious departure from Hyatt’s 'World of Care' ESG commitments. Operating a California-based property with 100% single-use plastics and paper plates is a massive Sustainability Brand Deviation that lacks the baseline quality expected of the brand. Furthermore, the visual landscape of the hotel was cluttered with 'taped-up' signage and 'refusal of service' notices that created a hostile guest environment. The irony of seeing a sign prohibiting the removal of 'dishes' while being provided only disposables highlights a total operational disconnect and a lack of professional property management. This stay fell well below the service culture we have come to expect from the Hyatt portfolio.