Hyatt Place Phoenix -North

This was our second time at this property. This last visit there was nothing stating that it was under renovation until we arrived. There was dust in the hallways and the elevator. The first morning, we do not have any hot water. The response from the front desk was nonchalant. Unfortunately we were not able to take a shower. This was a disappointing visit.

M

I booked 2 rooms, and family booked 4 other rooms for 2 nights. We were there for my daughters graduation. We were never told the wayer would be shut off from 10am to 2pm. No men got to shower and all the women had to shower at a gym off ptoperty. The front desk had no sympathy or solutions for us. Another properly perhaps. Maybe a simple sign that would grab your attention. Sad, because that is the only properly we stay at when we visit our daughter.

Renovation caused a bit of discomfort but they were apologetic.

The first night we got a room on the 4th floor facing the highway. It was so noisy we could barely stay asleep. We actually thought the windows were open. But the staff was really kind and efficient and moved us to a quiet room on the other side of the building. View was not nice but at least we could sleep.

My recent stay at the Hyatt began with an unfortunate inconvenience. I was initially given the wrong room key, and when I notified the front desk, the attendant insisted I was in the correct room. I had reserved a one-bedroom with two beds, but the room had only one. After some back-and-forth, he finally rechecked and confirmed that I had indeed been checked into the wrong room. Additionally, I was not informed in advance that the water would be shut off for several hours the next day. This was particularly disruptive, as I was in town for a very important event—my college graduation. To make matters worse, my travel companion, who has experience in fire safety, noticed that the smoke detector in our room was detached from the wall and not functioning, as indicated by the missing signal light. This raised serious safety concerns. Overall, while the location was convenient, the experience was disappointing due to the initial confusion, lack of communication about utility maintenance, and safety oversight in the room.

Friendly, homely

It was a great experience staying here!! They were so pleasant and accommodating! The manager went out of his way to make sure I got to the bank to deposit my money for my room. He even took me to dollar tree to get things for my stay!! My family and I were very fortunate to find such a nice place. They serve breakfast and have a refreshing pool. Well worth it!!

Issue with hot water day 1 but they communicated and solved same day. Otherwise a good stay.

Tub never drained. Bathroom was dirty