Hyatt Place Phoenix -North

This property is dirty, filthy and has roaches big enough to carry your furniture. Once we saw the roaches ( in the room) we wanted our money back. We left and went to the Hilton. Don’t stay at this property unless you work for a pest control company.🙁

The staff was absolutely amazing. I interacted with at least 5 staff memmbers and they were all very friendly and professional. The room itself was another story. The carpet was stained and ripped, the sink was very slow to drain. The main light switch was busted. The light above the wet bar did not work. Some of the outlets did not work either. The couch looked raggy and old. Thr pullout couch matress might as well not have been there. Probably one of the worst rooms I have ever stayed in. And it is sad, because like I said at the beginning, the staff were so nice and friendly.

That property was filthy. Needs to be upgraded. The sink in the bathroom did not drain, it took forever for the shower to get hot water, that carpets were stained and dirty. The cabinet in the hall way was so dusty that we wrote “ please wash me” in the top of it.

We had no hot water, our towels were not washed and were covered in hair. We were moved to a different room and water in that room was barely warm. No compensation and no contaxt with management has happened at thjs time.

The room was nice, however there were only 2 towels, one cup for hot beverages. That didn't matter because the coffee maker didn't work!

No water each day from 10-2. Room had a smell right when you entered the room. No hot water for 3 people. Breakfast in the morning was under cooked and poor quality! Not a fan!

They do have a decent breakfast the workers are super nice Stay wasn’t bad the bathroom did have some black mold and the light didn’t work in there either but other then that I enjoyed my stay

They turned water off at 10:30 am and did not communicate that with guests

We did not know that the Hyatt Place was under renovations and were in town for a wedding. This place is in really bad shape. Stains on all carpets, maid service only 1 out of 4 days, and likely should not be open until renovations are complete. Staff was nice enough though and it’s of no fault of theirs.

Many issues whith this place. The bathtub mixer was broken and shower water was boiling. The room was facing the highway and windows have no soundproof system in any form, so it’s like you’re sleeping right at the side of it. The carpet has huge stains all over, among some other inconveniences . A good place if you’re on a budget, but you should avoid it if you want a good sleep and stay in general.