New Victorian Inn & Suites Lincoln

OMG nothing really. I thought I would like the price, but no way. I stay at name brand hotels I know from now on.

BED BUG walking across my bed the morning after I slept in it. This was horrible. I wrote a google review with a picture of the bug, but it was from my phone, and this is a computer. The lady at the desk told me they were in a room on the other side of the hotel and a floor under us two weeks prior. They are everywhere. Also the room was filthy. There was hopefully milkshake stain on the floor. I was so grossed out. I moved the next morning.

Absolutely nothing besides leaving.

Absolutely hands down the WORST hotel experience ive had in my entire life! Not only did the hotel owners property manager with a little man complex falsely accuse me and my guest to try and keep the deposit and kick me out 1 hr within check in because he was so rude I had asked him for his owners info and he got aggressive and hostile asking me if I was going to turn him in. Not even an hr later he comes to the room using force and horrible language to the point he called the owners and they came investigated and apologized for his behavior and actions and made him come apologize, and when he did he was rude mean insincere argumentative and threatening in nature. I told the owners I was not satisfied and was uncomfortable with hincbeing in charge of my deposit based off his actions he has already displayed in the hour to two hrs I had been here, and they assured me.i would get it back and that he would not do.that again. MIND YOU- HE OVER CHARGED AND FORCED ME TO PAY HIM 30$ MORE THAN REQUIRED BECAUSE "THATS JUST HOW IT IS." "IM THE BOSS" "I DONT MAKE CHANGE". I was tired and desperate to relax so I didnt think anything about it. Check out time comes which I was at the room for maybe I dont know a total of 4 or so hours, the owners even validated and agreed the "hotel supervisor" was way out of line and wrong and yet this man waited till the owners left; told the lady working that next early morning to refuse me deposit back (which 30 $ wasnt there's to begin with) and would not give me any accurate or real information to talk to the owners. To the point the lady was so rude and lying so bad that she just locked herself in the room and even told me that she was told by said supervisor to not give it tocme because he said so and to not give me the information for the owners. Absolutely worst customer service I've ever experienced on top of the crooked and thieving of the staff.

no tv and the desk clerk said that they were updating the system. I think they had a remote that was not the tv's and they had not programmed it right.

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Customer service was poor.

breakfast (waffles)

It was good value for money