New Victorian Inn & Suites Lincoln

First night I stayed I fixed the toilet because the chain was under it so I adjusted the chain so it wouldn't go under the flange the flange needs to be replaced. The next morning I am formed the staff that was on duty that a lady burned her finger and that he should go talk to her and potentially write an incident report he said. Very snooty I was like I can do his give her a band-aid there's nothing else I can do for her. I thought it was just poor customer service. I ended up writing the Room 2 more nights as my mom is in the hospital I thought that it was a different name. So my bad for picking a twice. I will not make that mistake again. My sister stayed Last night Some men were working in the building and we advised that the room had an odor he said no it doesn't. Same guy. Also in the morning my sister went to get breakfast the The breakfast mini donuts were hard The juice was not filled. As well as some other things that were also stale. And apparently the gentleman yelled at her saying no it's not. She tapped the Mini cupcake On the counter so that it would make the tinting tink sound. We have to stay some more nights as we have family in the hospital. Just overall unfriendly. And creepy vibe

I would like him to apologize I would like him to care about his customers you know like tell them I'm sorry that something happened to them and you know offer something. And maybe post a sign beware very hot And replace food if it is stale or hard as a rock ridiculous. Some basic customer service. Overall the rooms stay was quiet beds were reasonably comfortable and clean

Nothing

Water main broke. No water, toilets for over 4-5 hours. Told would be two. Then told total 2 night stay would be refunded but he told booking.com he was not refunding anything after leaving the hotel at 5pm with it still not working.

Pool wasn't heated. Room extremely cold and took long time to heat up. No coffee maker no extra pillows blankets for hydabed hallway had horrible smell workers weren't pleasant

The bed was really comfy

The bugs. One in the bathroom and one in the carpet floor

The price was cheap

The price

Bathroom literally falling apart, staff very unfriendly, people walking around the facility and parking lot all hours of the night. Pool cloudy and disgusting. Worst hotel I've stayed in ever

The room was nice, liked the small sitting area. Beds were comfortable.

Not enough toilet paper. We were there two nights and they did not make the beds. Staff barely polite.

Nothing

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