Reges, a Luxury Collection Resort & Spa, Cesme

Absolutely loved our stay at Reges Çeşme! Huge thanks to miss Sibel Tunç for the wonderful service. Swim-up room = perfection, gorgeous beach, and a breakfast to remember!

It's an excellent facility with great location. Staff is doing their best, always polite and attentive.

A few topics to re-consider: 1- Room Type: This was my second time in the hotel and I've selected Aegean Room since I've enjoyed it previously. This time I was given a 2nd floor room, overlooking to the common breakfast seating area with a side sea view. I understand that rooms are different, but I suggest to the facility that they distinguish rooms like these from the Aegean rooms on third floor, directly overlooking to the sea. 2- Crowd: Seasonal, yes, but the hotel felt crowded. 3- Value: Above mentioned reasons are making the price of this stay unjustified.

It was very clean. There was excellent breakfast and service. Very friendly staff. Excellent location.

N/a

Facilities, location, beach, availability of restaurant and beach, quiet place

Several staff members struggle with English

Great location, staff were amazing & facilities wee bang on.

The cleaning service was a little out of whack but we didn’t understand the buttons in the room. We now make sure we get a full run through of the room’s function before letting the room attendant leave.

A superb boutique hotel at walking distance to Cesme city center and marina, and probably the best choice around, among all. It is very convenient when traveling with two children 3 and 6, with two swimming pools, one is heated up to 27 C, if it is a colder season and a small sandy beach with no waves most of the time. Relaxing in a beautifully designed architecture and landscape is enriching the taste you have at all times. More then satisfied with the taste and choices of food and the breakfast menu. Drinks in the pool side bar are some overpriced, like about 20 EUR for a beer, in Cesme standards. But there is a live duo some days and it may worth it. Service was some slow in previous days, but looks like it is also progressing now. Hotel also has a nice small spa with good service and a small kids club and playground, that we can have some private time without kids. Being a bonvoy member, they always upgrade us to a better room without us asking it and send us welcome gifts. It is very nice to feel that they care about the returning customers and now it is our only choice in Cesme, that we even postpone our visit if the hotel is not available for those days.

Nice building and cleanliness

None

Nice and modern design with high quality finish

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As a Platinum Bonvoy member and an international traveler, I have high expectations for luxury experiences, especially at a property claiming to be part of The Luxury Collection. Unfortunately, my stay at Reges Luxury Collection in Cesme did not meet those standards. From the onset, the hotel’s service was disappointing. I spoke with the manager (Efecan), whose assistance seemed helpless once confronted with actual issues, which was quite frustrating. The entire 4th floor’s automated lighting system and phone system was down which caused significant inconvenience, and compounded by ongoing problems with the firidge and air conditioning—both essential amenities—lacking prompt resolution. I ran into him 3x through my stay and he did not care once to ask if the room were OK or if we were happy with our stay. At the minimum, that's my expectation for a manager of this hotel. Instead he seemed more focused on his own agenda. While the hotel’s visual appeal is nice, with a modern design, the lack of attentive service detracts heavily from the experience. The service staff, although trying hard, struggled with English, necessitating the use of a translator to communicate basic requests, leading to misunderstandings and delays. With that being said, the head director of food and beverage, Zayit was exceptional in making it as comfortable as possible and genuinely caring for our family. One particularly frustrating experience was ordering a Pellegrino by the beachside—which took 45 minutes to arrive. We requested ice with the drink and he had to go back to get ice, another fifteen minutes. Comedic! Additionally, the breakfast buffet is plentiful but does not change at all from day to day, resulting in a monotonous dining experience. The minibar fridge was non-functional upon my arrival, and it took a full 36 hours until it was replaced and reached operating temperature, which is unacceptable for a luxury property. See attached photos and correspondence with the front desk. The restaurant offerings on-site are lackluster and need serious attention; they do not reflect the level of culinary excellence one would expect from a luxury hotel. The prices for alcoholic beverages are exuberant, making it even more disappointing that the overall quality and service do not justify these costs. The servers are plentiful, however, just seem aloof on operational processes for a restaurant. The concierge service was unhelpful—refusing to assist with day club reservations—and I was told a cabana was confirmed at the hotel, only to find that all had been given away each day. This rendered the confirmation meaningless and was a major letdown considering I had a family with kids. Housekeeping was inconsistent, with services arriving some mornings and not others, which is unacceptable for a hotel of this caliber. I also spotted a bug in my vanity area upon return to my room. Pictures attached. Overall, the hotel presents a visually appealing environment but falls short on service, responsiveness, and operational quality. As a loyal luxury traveler, I am disappointed and hope that these issues can be addressed to meet the true standards of Marriot/The Luxury Collection/any luxury hotel. As an international traveler, these are essential to ensuring a positive guest experience. For now, I would avoid this hotel if you are a 5 star international hotel traveler. It will not satisfy your expectations.