Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Everything was fantastic

Water from sinks and bathtubs came out yellow/brown. Mosquito control inexistent. Average Stay.

Check-in took way too long, and the lobby was hot and uncomfortable. For what we paid, the service definitely didn’t match the price. The mosquitoes were awful — we got bitten so badly — and the flooding from the rain made things even worse. I also didn’t enjoy the food.

Wonderful experience.. hospitality was Excellent

Everything was nice, People are friendly, thebstaff called people /guest family.

We loved this resort! There’s so much to do for all ages. The restaurants were all really good and we especially loved the coffee shop for the iced coffee and sandwiches. The pools are big and clean, the beach is beautiful and all the staff are super friendly & helpful.

Spa was amazing but overpriced breakfast was amazing and majority of the waiters and waitress were very good. Blow average room service and very tough communication with front desk. The worst part was the people organizing the excursions. It was way overpriced and if you wanted to move things around, it wasn’t as easy.

Great food and breakfast

en mi opinion en general todo estuvo muy bien, la comida, la atencion de la gente, el joven de expedia mauricio muy bien, pendiente siempre, lo unico que no me gusto a mi particularmente es que el precio que pagamos por el hotel es alto y sin problema pero al menos por ese precio en otros hoteles me dan buen licor, no soy borracho pero me gusta tomar un buen whisky cuando menos un etiqueta roja y no habia con ustedes y cuando se gastaba una botella que habia no tenian otra para ofrecer, del resto no tengo queja todo excelente.

Food was at restaurants amazing. The night club could use better music. Staff was polite and accommodating