Quality Inn & Suites Dixon near I-88

I was shocked by the level of neglect and disgust I encountered. To start, the room had visible bugs, which immediately made me uncomfortable. The bathroom was in a sorry state—there was an unflushed toilet, which was beyond disgusting, and hair scattered across the floor. It was obvious that no effort had been made to thoroughly clean the room. The carpet was dirty and stained, making it feel as though the room hadn’t been vacuumed in weeks. But perhaps the most alarming discovery was a used tampon tucked into the nightstand drawer. I was appalled that something like that could have been overlooked by housekeeping.

Nothing

The room was not ready an hour after checkin. They could not give an estimate when it would be ready and did not offer any apology for the delay or assistance. Needed to get to a rehearsal so had to change went to a public restroom in the building and it was very dirty. Pee on the floor, toilet stuffed with toilet paper and urine. The main worker was not helpful at all. Only good thing was the individual that was training was kind and wanted to offer assistance but didn’t know what to do and then individual training her didn’t offer anything.

We stayed in the east wing, which is a new addition to hotel. Somehow they were able to make the new wing look like it was old. It was disgustingly dirty, looked like 10,000 people had stayed in it before us, and someone tried cleaning it with one clorox wipe before we arrived. We had 1 towel and could not get anymore due to “the hotel being busy.” The door to our room had its own quirks where it would take 5-minutes of attempting varying strategies to get it open. When I first tried to open the door, it felt like it was locked on the inside by the latch lock. Would never stay here again and would not recommend.

Hot tub was excellent. We all good a good night sleep each night.

We have stayed here before; it has gone down hill. Food was, at best, adequate. Towels wee flimsy; staff could not print a statement before we left; it was noisy during the night.

Comfortable beds and convenient location.

Clean, comfortable room even though the hotel is under renovation.

I asked for a Smokie room and I didn’t get one. They don’t have any smoking room anymore. That’s what they said so I got charge for that.

Room was great with breakfast and nice pool for kids

They are in the middle of renovations on the outside of the building but the inside really needs to be cleaned and updated also.