Quality Suites St. Joseph

This is the worst hotel experience we have ever had. Reservation was made and paid for about 2 weeks before we got there. On the day of arrival I checked in about 3pm and after I got our things into the room I left to go visit with local family. When we got back that evening we were locked out of our room. I went to the front desk to see why. The man there said i needed to pay him a dollar. I ask why i needed to do that since i paid in full when i made the reservation. He started to tell me why but I could not understand him at all because of his strong accent. As for the hotel itself: it was dark, damp, smelled moldy/musty and the carpet in the hallway smelled bad and looked dirty and the ceiling was leaking. The people who own or run the place were very rude. Never again would I stay there even if they paid me to!

The Quality brand has no quality control. We don’t expect luxury when we stay at one but this one was in need of maintenance and a staff that cared. Breakfast was sketchy. Very different than the Quality Inn we stayed at in Mountain Home. No pride in ownership or place of employment.

This was by far the worst hotel i’ve ever been at in my entire, short, life. Walking in the hotel it looked decent. But once I went in the elevator and walked in the hallway and saw a single chair in a random spot, with a random paint spot on the wall. That’s when I knew, this place is not itttt. Now Walking in the room it smelled like actual dog poop mixed with mint. I could barely breathe and after leaving still can’t. Stains all over the walls, floors, bathroom, doors, and the pull out mattress was terrifying. It looked browner than my pants after a good night at buffalo wild wings. Overall this place really wasn’t that bad…. scratch that ill never recommend this to anyone ever.

We left our room. It was dirty, bedding had stains of some sort on several areas on top cover and sheet did not look like a freshly laundered sheet. The room was dark, smelled musty. This was the third choice hotel we booked in the last two weeks of our cross country trip. We walked out of this one and lost our room fee, we stayed in one for four days in Salt Lake City but it was not good either. It was a bit better than this one. We loved the one we stayed at in Moab, Utah. It was awesome. Two out of three is not a good sign. I think we may rethink our loyalty programs going forward.

This use to be a nice place in the past so we came back and it’s dirty, mold in the bathroom, no hot water, coffee just out of the kitchen cold. The toilet tank took too long to fill to flush. Saggy hall carpets. Terrible and will never stay there again.

We booked this hotel for our family of 5. After a 15 hour drive we arrived at the hotel to find out they do not allow 5 people to stay in a 6 person suite. When we asked to talk to the manager we were told we could call her the next day. We were not offered another room or anything. They also did not refund our money. I have spent the last week trying to get my money back from a hotel I was not allowed to stay at even though it allowed us to book a room. I am also upset that the manager knew this and did not bother to reach out to us to let us know that we would need to make other accommodations. So we not only have not gotten our money back from this hotel but the management would not even talk to us it was 6pm when we got to the hotel. I am very disappointed in choice hotels. The fact that we were told that there was pretty much nothing the hotel could do was so frustrating. They also told us the manager had no control of the website and had no way of changing the online booking system for their hotel. I am thankful for the holiday inn down the road and how awesome they were to us when we arrived looking for a room. If you want a place to stay in St. Joeseph I would say stay away from this one.

At check in, the lady was utterly delightful. Polite and assisted with local food suggestions. Here for 4 nights for business, the room got worse each night. The first night was the neighbors. Nothing the hotel can do about that, so I digress. The wallpaper is peeling, the tile in the bathroom appears to have been pushed out by the colony of bugs that reside in the walls. I don't know what kind of bugs they were, but they weren't afraid of the lights being in, and would join you as you use the restroom . The bed is moderate, but the pillows are a joke. The 4 pillows on the king size bed, were about the size of couch accent pillows, 2 of which were mildly comfortable, while the other 2 had lost their usefulness a decade ago. Breakfast is decent, a wife variety of .. well.. sausage and eggs . And over watered orange juice. The apple juice has probably been broken as long as the pool. Using hotels for 16 nights or more a month, you get tired of hotels not providing the amenities they list, yet charging the same prices, and blaming everything on someone else, or something else, instead of just owning the fact they don't have to repair it, everyone still pays the same,and they have less to pay to maintain. Might not be the same excuse at this particular hotel, but it's the common theme. Travelers vote with their money. I won't return, and hope that my review saves a few others from the same feeling of grime that I got from the property and lack of maintenance and upkeep.

Room smelled musty and felt humid. Bathroom ceiling had mold on it — the bathroom smelled musty & moldy. An overall lack of attention to detail in cleaning and maintenance!

This place was a dump. Something happened here. Everything was damp, and the smell of mold permeated everything. The Pool had water that had a green tinge to it, and it if was chlorinated you wouldn't know; the mold smell was so bad. The ceiling was all black mold, the hall carpets were moldy. Seriously a health hazard. While we were there workers were ripping off the roof. You don't leave a hotel open while you are doing that kind of work. Front desk did NOT know what the business center was, when I went to complain about it. It was an empty nook with wires hanging out of the wall. The desk clerk kept repeating 'business center? what's that, we don't have that?' I said, well you should take a look because it has name plate of Business Center 2 doors down from here! Seriously if you are in St. Joseph, go to the Hampton.

I paid through hotels.com for the room. When I got there, they took my card for the $100 incidentals and gave me the keys. Five minutes later, they called to let me know that the third party payment didn't get to them and they needed me to pay for the room. I called hotels.com while in the lobby and while waiting on hold, the person behind the desk called several other people to tell them their payments had declined, as well. THEN, they wouldn't cancel my reservation and now I have no onekey and no refund!