Quality Inn Cedar Park - Austin Northwest

Pool was out of order . Was cracked . Seems like its been like that for a while

Room is ok. Bathroom light flickers. Old tap, leaking slowly. Had to flush two times. AC noice is bit high. But breakfast was great.

Staff is always very nice!

Over all great

The pool wasnt available to use and there was so prior notice

Check in to dark stuffy lobby that looks nothing like pics. we can 4 hrs to help with flood rescue and relief time in leander. after long days and night we only wanted clean bed and feel safe. doors are never locked. i saw same people in parking for 2 days in and out using bathroom/littering but not staying in hotel. i ask sweet lady at front desk (this was friday 11th) when doors get locked as me and son are in and out sorting and working in car on our donations and flood work stops for next day . this is not ok. i have pictures of the stained walls and disgusting globs of whatever bodily fluids. I’m not gonna talk about mattress but pics of them is enough. two times i went to talk to someone at desk . empty. we waited 10 mins at front desk at 12:30am to check out early. The sleeping guy at desk ask for card, never if asking of stay or way we are leaving. i called tonight and was literally laughed at by Gustavo when i told him that we felt unsafe. we checked out several hrs early and stayed in car close to our volunteer site before being evacuated. originally i called tonight to see how long it took to receive my invoice after quality inns property manger “approves” it. i told him first thing “i know yall are not booking.com” but i am wondering how long does this take to receive” i immediately got interrupted as Gustavo says,”yea we aren’t with booking.com” that was the first thing that i said to Gustavo. this was a simple question and i simply wanted a invoice for my own record keeping. i am not happy now and i am needing to get a call back in regards to #1 review of your safety policies for guest #2 get an invoice #3 and now some form of compensation

doors open all night-safety issue!!! stains everywhere in room!!! loitering in parking front desk rude (minus lady at check-in ) chairs in room are so so dirty smells tv never works smoke detector in room 220 chirp at night

It's a lower-end hotel chain, so the hotel looks and feels like a 3-star but I found this particular hotel in Cedar Park to be quite nice. I consider it good value for the money. The hotel is clean, has acceptable service levels and in a safe neighborhood. Staff was friendly for the most part, and they have 24x7 coffee available in the lobby. Beds were comfortable and A/C was cool and all the plumbing in the bathroom was clean, modern and working.

it was all fine, no complaints

no

can't say.

Location was close to heb and restaurants. Bed felt soft but did make my back hurt. Coffee was too dark and was sanka like. Better to use regular coffee.