Quality Inn Cedar Park - Austin Northwest

Toilet ran all night, walls paper thin, dresser drawers wouldn’t stay shut, hair dryer didn’t work, pillow cases missing, ice bucket found on the floor.

It wasn't as bad as I imagined from some reviews so I was happy that I didn't have to move to another hotel. I was initially put off by the grumpy night clerk but Gustavo, the morning desk clerk was somewhat redeeming. He was quite pleasant to work with and we actually extended our stay an additional night.

The night clerk, while efficient was unfriendly and overcharged me from the quoted amount on booking.com. the grumpy clerk overcharged for one of the rooms for the 2nd night. I now have to battle you for refund as the blame keeps being foisted everywhere but where it belongs. Also, I attempted to change my reservation from two nights to one and was told I couldn't, because of the booking promo, only the cost for the 1st night stay still would have been the same amount, even without a 2nd night stay. People like to travel with good vibes at the places they stay. When you are less than accommodating, it casts a shadow on the stay and the person's trip as a whole. The blanket had an unsightly stain and the exposed mattress (rm 105) was even worse, perhaps a good cleaning and a mattress cover is in order, so it doesn't feel like you're sleeping in a sleazy motel. The vacuum cleaner is dangerously loud, I'm sure more decibels than the average ear should be exposed to. Last, it is a poor business model to disable key cards on the day of check-out. Checkout is at 11:00am yet the cards had been disabled before 9:00am. People give ratings and reviews that others actually read to determine what decisions they make. If I had to choose again, I would be willing to try another hotel since there were more negatives about this stay.

Bathroom supplies were poor

Easy to move around ....but i suggest clearer signs

Breakfast didn’t have a lot of options (I need more protein than was available), I suggest a make-your-own-eggs option. The beds were comfortable, everything was clean. The parking lot was a little cramped at times but not bad, the red curbs and markings of “don’t park here” (which looked old) didn’t make it any easier.

Room was okay and we slept fine. No complaints about the cleanliness. I would have given it 5 stars but the guy at check in was super unfriendly. He didn't even say "hello." He seemed annoyed that we were there interrupting whatever it was he was doing. After check in we never saw anyone working the check in desk. Lobby is a ghost town.

Quiet and clean space