Quality Inn Cedar Park - Austin Northwest

The breakfast was decent. It was hard to watch a male guest push a family out of the way on Sunday morning, but that isn't the hotels fault. The staff was the best part of the visit. Very kind and helpful!

Not sure what it was but about 3 a.m on both Saturday and Sunday mornings, woke with itchy eyes and a bad smell. Very allergic to cigarette, vaping, etc. smoke, so assume that someone was smoking near the entry way or perhaps in the stairwell next to Room #107.

Front desk lady was very friendly and helpful. Rooms were good size, clean and fresh. Great location, across from the Austin Steam Train Depot, and other businesses on 1431. Breakfast was not the best but overall this was a good place and so much cheaper than the competition down the street - by $200 cheaper! Would recommend for a quick stop in the area.

Where it was located in Cedar Park

The mattress was very dirty, the fitted sheet did not stay on the bed, the room smelt like athletes foot. They put me in a double queen when I booked a king. Had to go back downstairs after getting in the room and seeing it was double queen. They charged a $60 fee ON TOP of booking.com charge for “incidental” room coverage - just in case I messed something up. This was not disclosed to me UNTIL I was checking in…. This should be wrong and that’s why they have a credit card on file to charge if something is messed up!????!!! Why charge more than when we already sign saying we take responsibility for damage we cause???

Location

Supposed to have a pool. It was empty. First morning got a knock on the door from house keeping at 8 am asking if we needed to exchange towels which tells me they don't have enough towels for there rooms and needed time to wash before cleaning the rooms. I sent them away as we were woken up and didn't even use a single towel yet. The one towels were taken friday and sat when cleaning the room and not replaced. I called front desk on sun to request that we get towels. Had a long day on Sunday and when we got back to the room it wasn't even cleat and no towels. I had to go to the front desk at 11 at night and call someone to get towels because no one was at the desk. The beds we really old and worn out. Edges sagging bad. The sheets were barely on the bed and corners were riding up before we even went to bed. Bathroom had half ass repairs done to the drywall ceiling and looked like crap. There were dried buggers on the headboard. Someone had the alarm clock set to 1am. I'm sure there is more. The whole stay was not good at all and I feel like I got ripped off.

Cleanliness

A bit noisy

Breakfast needs some attention.

Someone attending the room to stock up missing items and clean spills on counters.

We chose this motel because it was close to the events the family had planned for the weekend. The staff were generally helpful. Breakfast was just ok. Coffee was terrible - the ratio of coffee to water was way off! Would prefer whole grain breads and more fruit. Rooms were fine. The place needs some maintenance - the toilet roll dispenser is falling off the wall. It rained and there were puddles of water in the hallways. They did have someone onsite doing the repairs, so that's good.

Very comfortable stay

Great stay