Holiday Inn - St Augustine - World Golf by IHG

Arrived to the property! Had to change rooms in less then a hour due to the tv not working and water not getting hot! Unpacked just to repack and unpack again! Completely was dissatisfied!

The Hotel is in a great location, nice property.

The Facilities need some TLC The carpets in the hallways were stained and dirty. The vents in the hallways were rusted. The couches in the hall by the elevator were old and the corners dirty and worn cloth. I get that this is in Florida, but it just showed a lack of care. The staff member that checked me in was so quiet in her speaking, like a whisper and no eye contact. in the wrong job. The staff member that checked me out was great. Breakfast was HORRIBLE. The listing and hotel pushed that they had a full service kitchen. Maybe so, but they are not using it. I turned down bacon, which I never do. It was limp, not cooked and the few pieces in the pan were sitting in water. So i chose the turkey sausage, my last choice of meats. The sausage was COLD. Not just warm, but COLD even though I took it out of a warming tray. The eggs were AWFUL. Not fresh eggs, I left the hotel and went to breakfast, so I had to pay twice for breakfast. The room was Ok, it was clean and recently redone. cheap floors but otherwise nice. Will I stay there again. probably not.

The room was comfortable and big. However, the faucets in the bathroom tub was very loose. One accident hit and it would have fallen off. The hotel took money out my account twice without my authorization which cause me to loose trust in the hotel.

Did not know that it was pet friendly the hotel smelled stuffy

The property need maintenance.

I would've thought that a Holiday Inn Express with the IHG association was going to be a more 'upkept' property but I was far from that assumption so there was not much to like about the whole place.

Almost everything about this property could've been better. The carpets in the hallways were horrendously dirty, bleach stained & putrid looking. The caulking around the tub in the bathroom was cracking, messy & just awful to see. The entire place, inside & out, needs a good power wash & paint job. The grounds are unkept & the grass; uncut. Let's not even talk about the less than appetizing breakfast that I'm glad was a sort of 'package' purchase with my room because at the price of $16.00 per person, I wouldn't expect such slim pickings as was this less than Waffle House quality of breakfast.

My first visit was okay.. the room could have been maintained a tad better, but any issues was minor. After deciding I was going to stay an extra night.. I was able to book a different room. This room was maintained great, but the TV didn’t work.

Very clean and pleasant room

Property is beautiful and the pool is clean and cool even for July. Beds were soft and comfortable, room was clean and smelled great!

Breakfast could have been better, especially for almost $20/person. Biscuits were hard and didn’t seem fresh, bacon was swimming in grease. They did have blackberries and blueberries but no yogurt or granola. My daughter loved the hashbrowns and Froot Loops! Maybe also offer grits in conjunction with the oatmeal as this is the south after all. Find something to keep bacon slightly elevated so it’s not laying in grease, and install a cold bar to keep yogurt, fresh fruit, boiled eggs and other options like cottage cheese cold.

We checked in and went to our room. As soon as walked into the room we were hit with a mold and musty smell. There was a dehumidifier in the room that was covered in mold. We went back down stairs and asked for a different room. The staff was accommodating and we changed rooms but it didn’t change the outcome. The second room had the same smell with another dehumidifier in it. In the bar area off the lobby there was a significant leak with a garbage can catching all the water. We ended up leaving and booking a different hotel. I will be requesting my money back. When we first arrived there was a couple in front of us trying to get their money back from their stay, I didn’t think much about it at the time but in hind sight, they decided to leave too.