Holiday Inn - St Augustine - World Golf by IHG

Location

The air conditioning was so loud we couldn’t sleep. When we tried to call to get it fixed the phone didn’t work. When we checked out the next morning and explained to the staff member what happened all she said was sorry. The outside building in appearance was very good, inside was falling apart.

ok

This hotel needs to renovated, the room smelled and the paint was peeling off the walls

It has been over 10 days since I checked out of your hotel, and my incidental deposit has not been refunded. Despite multiple calls and messages, no one has responded. This is unacceptable. If I do not receive confirmation of the refund within 24 hours, I will dispute the charge with my card company and file a complaint with Better Business Bureau

This is an old hotel but clean. The staff is very friendly.we like how secluded the area and lots of nearby restaurants and convenience stores. Cleaning staff did clean our room everyday. We enjoyed our 4 nights of stay.

2 stars for the kind front desk woman, who honored the room type that we booked via our CC even though the hotel didn’t have that room type (we needed 2 queens and a sofa bed). Our first room smelled so badly of mold/mildew (4th floor) that there was no way I could let my kids and I stay in there (barking dog in the room next door aside). We were moved to a “suite” on the third floor that had a dehumidifier which made it tolerable but still musty. But basically everything was stained and/or rusty and I’m glad this was just a stopover for a sleep on our way to Orlando. IHG should give a promotion to the front desk staff and implode this place.

Decent location for a quick stay away from home.