Holiday Inn - St Augustine - World Golf by IHG

You need to provide better food the eggs and sausages were really poor quality You can do better with the food please Provide better Ingredients for better meals

Too old installation, the mattress were from World War Two The stuff in the room were few and there’s no bottle water for guests

Lacked sufficient hot water in the shower.

The beds were comfortable

The hotel looks old, needs updating. The price is too high for what you get. The toilet didn’t work every time, we had to lift the lid to unstick the float. The carpet was dirty in the hall way. There were clothes left hanging in the closet

Location

Bathroom dated/worn. Wait for hot water.

Pretty much so-so Apparently under some remodeling. Some floors much nicer than others. Rooms were mostly pretty good. All appeared clean. The breakfast which they charge extra for was very bad. The food offered was basic. Bacon under cooked. Scrambled egg was nearly cold. The pancakes which were flat were so cold the butter would NOT melt. Kept running out of things. No coffee or hot tea water @6:30am. No cut fruit. Highly recommend not buying breakfast

This location charged me twice. Once in points and once on my credit card. I reserved the four night stay in IHG reward points. After leaving I see a $760 charge on my account AND missing 70,000 points! IHG customer service says it was points (which it was), the General Manager Christina Threadgill Gooden said it was made with money. I provided picture proof of the points missing from my account and the confirmation email confirming points as payment. She did not care. Refuses to refund me my money. I have had to file a dispute with my CC company which oddly enough the IHG customer service rep recommended. The upgraded “suite” we stayed in was a horror from the start. I’ll attach photos for proof. We used a confirm able upgraded to get the upgraded room which was one of the worst suites we’ve ever been in room 319. Whoever painted it got blue paint on the shower, the tile, the trim, inside the kitchen cabinets, the closet, the toilet plumbing. The cabinets were so filthy we didn’t feel comfortable putting our food in it. The AC didn’t work, I had to call the front desk because it was leaking all over the floor and I slipped in it after getting up the first morning. The second mini AC in the room leaked a HUGE puddle. The room would never get below 70 so we couldn’t even sleep well, that’s why we checked out an entire day early.  The tv remote wouldn’t work so I called the front desk they sent up an older gentleman (he was very nice) but he took 20+ minutes and two trips to finally fix it. I didn’t want to be rude, but he had the worse body odor. It took the room 30 minutes to air out after he left.  This was one of the worse experiences I have ever had at an IHG. I’ve stayed here in the past on business and it was a great location, but the newer GM Christina Threadgill Gooden has ran it into the ground as of late. PLEASE do not stay here until the GM is replaced.

Buenas habitaciones

Mal desayuno, y personal poco agradable

Everything was nice and nice staff

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