Holiday Inn - St Augustine - World Golf by IHG

What comes to mind is Motel 6 at Ritz Carlton prices. First I was upgraded from a room with a king bed to a room with 2 queen beds. I specifically wanted a king bed. They couldn't change me back. Flushed the toilet after use. No water in the tank. Tried to call front desk but phone worked as well as toilet. Went to front desk to get a different room. The new room was equally pleasant. The frig had rust. The hallway outside the room was filthy. The bed sheets looked like they had dried excrement. The couch was so far from the TV that the only way to watch and relax was from the bed. They put a dehumidifier in the room that alarmed at 3 in the morning. Met a gentleman at the elevator whose ac wasn't working. He seemed to have the same impression as me. I could say more but I have better things to do.

It was very pretty

N/a

Nice place for an overnight stayon the way home. Quiet and clean.

I thought this hotel would be much nicer but it’s about the quality of a motel. My first room didn’t have any hot water and then my second room had a tv stuck on a single channel in Spanish without a working remote and they did not have a maintenance person to fix it. They offered to change my room again but I didn’t want to have to deal with anymore disappointment after a long drive

The location

Everything.

Not at all like the photos. Mildew, old smelling, & no hot water. 10/10 would not recommend

We travel a lot for business and pleasure and this is the worst hotel experience by far ever! 4th floor smells like urine and mold. They refused to switch my room to a different floor and there were plenty of other rooms available. Horrible customer service. Do not stay at this hotel !!!!

I don't know how this property stays afloat in its condition and the complete lack of care given by the staff. Holiday Inn should be totally embarrassed to have their name on this one. It is filthy - from the outside to the stained carpet on the second floor. The toilet fill tube doesn't work, so you have to lift the tank lid and manually jiggle the float so that the toilet tank refills for the next flush. The shower water is hot initially, but then goes cold and stays cold. Then, to top it all off, on a Sunday afternoon and into the night I thought there was a family above us bouncing a golf ball on their floor constantly. I finally went up to the third floor and found a re-carpeting crew removing the old carpeting and using a hammer and chisel to remove stubborn glued down carpet. Fortunately, I speak Spanish so I was able to determine that they would finish in about an hour (9:30pm) and then quiet down. I went to the front desk and told them about all of the above and the response was literally - and I quote - "I can't do anything about that!"