Courtyard by Marriott Cleveland Westlake

It is impossible to get a cup of coffee if it's not breakfast time due to some weird rules from Starbucks.

The hostess that checked us in was courteous and professional. She was pleasant and informative related to the amenities. 5/5 stars.

Great place, clean and conveniently located. Just wish they had free coffee

Amazing

This Courtyard is badly in need of updating. Rooms, hallways, so worn and tired. Work out room pathetic with old carpeting, so small you could hardly complete any weight workout. Stains on everything. Bright spot, however, was the restaurant. Standard Courtyard fare but incredibly friendly, and efficient staff for a quick bowl of oatmeal, etc. as an Ambassador Elite, no acknowledgement, no room upgrade(despite many available rooms). Will stay at Hyatt Place next time as this needs a complete renovation.

The property is tired and needs a PIP (property improvement plan). Rust on the bathroom door, inadequate storage space for clothes for a stay longer than a few days, bathroom countertop is small and inadequate for two adults (& BTW below standard). No tea bags in the room. Oh, Starbucks is not good for everybody; i.e. not everyone like an overpriced cup of coffee. A/C was adequate! Some roadside rest areas have thicker toilet paper. Service staff was excellent and responsive.

Definitely not the Courtyard experience I am used to getting!! When we arrived, we used the luggage cart but the wheel was semi-broken so it was extremely difficult to use. When I mentioned it to the front staff, they said they knew it was broken but didn't know where the other one was. We had 5 people in our room, but only 2 towels. I had to ask housekeeping for more towels. We got to our room and our toilet didn't work so maintenance had to come change the inside parts to make the toilet work. Our air conditioner was clearly broken and wouldn't keep the room cool. Luckily it was only 75 degrees outside so we kept the window open, but at night we were super hot. We took the kids to the pool and after about 10 minutes, my son discovered feces in the pool. We immediately made the kids get out and when I told the front desk person, she acted like this wasn't a big deal. And never did we see them drain the pool, so hopefully they shocked it, because they kept it open but we refused to allow our kids to go back in.

Staff was great and hotel was clean. You could tell it was an older building and would be nice to add a microwave in the room and offer a free continental breakfast.

The location was convenient and close to eating options. There was a small restaurant that catered for light meals and a cooked breakfast. The staff were friendly and helpful.

Carpets in the hallways have stretched creating some raised areas which will need to be re-stretched. The flooring area outside of the pool in the hall way was constantly wet which created some slip concerns.