Courtyard by Marriott Cleveland Westlake

The building is Old and run down. The Room smelled of a floral disinfectant and it was the last room available. The front desk person was very nice and helpful . The Restraunt person was rude and dismissive. The tables were dirty but instead of waiting for me to ask her to clean it she put my salad down, good falling off the plate and left. She never came back Definitely not the normal experience from Marriott. I am so Disappointed and will not stay here again

They told us they gave us a refund now they are completely denying it and we ended up negative almost $600 will never go back to this one

Area was good, clean, there wasn’t much lighting outside especially in the area where there was parking available, those areas was more darker. Inside hotel everything was good about it.

The stay was just okay. Hotel needs updating and "conveniences" need fixed. 2 out of the 3 ice machines didn't work. Screen door of room balcony was bent and unable to slide. No hooks to hang anything in bathroom. And my kids almost got stuck in the elevator. Cost of room was not worth the quality. And a bottle of water should not cost $4! Best thing about our stay was the front desk personal. Especially Holly. Who when our toilet wouldn't flush, came to our room herself (no maintenance crew) to fix it at 11pm one night. Then proceeded to mop the bathroom herself.

The hotel fit all our needs for a quick stop along our road trip. The staff was very friendly, welcoming, and helpful.