Courtyard Newport News Yorktown

The bed was comfortable, and the room had a balcony facing the parking lot. It also had a fridge, microwave, and large flat-screen television.

When we arrived, the sink was clogged and never addressed. Clothes from the previous occupant were hanging in the closet. The shower was very narrow, and the bathroom seemed well-used. There was no complimentary anything. There was a water cooler, but it was empty.

Ceiling flooded at 430am and bathroom unusable. I was advised they are unable to give refund due to 3rd party booking. They did put me in a different room 5am but the room with original issues apparently had a flooding history and staff knew it. Also had A/c issues and sliding door to balcony was broken. They booked a room they knew was in need of serious repairs.

The gym was sufficient, but I didn’t get to use it, and everything else was great!

Do not stay at this location! I stayed there for a week and will never return. My room was bug infested, dirty and I received no house keeping services. The first night a house keeper came to my room after 5pm. I asked her to come back after I got my things to leave. She responded in a disgusted and angry tone- “ you want me to do what?” I decided not to bother her again and she didn’t return again ye entire week. I emptied my trash daily and got fresh towels from the front desk. The hotel also had a weird vibe- the front desk and marketplace employees wore head bonnets and frequently laid around in the lounge area. That was confusing to me. Are there any professional attire or work expectations? I could not get a refund, so I had to stay, but It will not return when I’m back in the area for work. I have also advised my colleagues not to stay at this location in the future.

I would not recommend a stay here. The room smells damp, it’s worn out and dirty, the AC unit made a horrible noise every five minutes so we couldn’t sleep. Probably the WORST experience we have ever had. Can’t believe this is a Marriot.

Our stay was wonderful but the top blanket needed to be changed due to a red pen stain and the hotel is outdated. It needs a facelift for the prices charged. Other than that staff was nice and welcoming.

Great stay for a great price! Best coffee from the barista!!