Courtyard Memphis East/Bill Morris Parkway

Staff were super nice, the room was clean and comfortable.

This is, without question, the worst experience I’ve had in a Marriott property in over 20 years — and that’s saying something, given I’m a Lifetime Titanium member who stays 100+ nights per year. What makes this situation even more appalling is that seven days later, no one from the hotel has bothered to follow up with me — including the General Manager, who has ignored multiple requests to return my call or respond to Marriott corporate emails. To make matters worse, when I escalated the issue through Marriott customer service, I was met with a rude and dismissive supervisor, who seemed more interested in getting off the phone than resolving the issue. From the moment I arrived, the experience was shocking: the building was surrounded by chain link fences, the grounds were completely overgrown and disheveled — the entire property looked more like a neglected dump than a Marriott. I was even stopped by a security guard when trying to enter, which was not only off-putting but made me question whether the hotel was even operational. I waited 15 minutes to check in at midnight because there was no one at the front desk. When I finally got a room, the conditions were unacceptable, forcing me to switch rooms after midnight. The second room was only marginally better — still well below the standard expected from a Courtyard, especially for a loyal elite member. There was no restaurant availability, and absolutely no notice during booking that the hotel was undergoing major renovations — a material omission that borders on deceptive. But more importantly, I want others to know: this hotel is not up to Marriott standards, and neither is the customer service surrounding it. Avoid at all costs.

Employee was no help on cleaning the rooms we had sleep in dirty room. The room I got had glass that was used by someone else and tissue paper on the floor. no internet service employee said owners may have not paid their bill for internet. No type of room service to clean or ask for help. very poor condition.

Under construction - No BREAKFAST - I informed front desk staff that the website should have said that there was no breakfast at this time. Front desk staff was sitting in the lobby. He never said, “Welcome or Hello!” He checked us in. My husband had to ask where the elevator was located. He was not rude…just not friendly. The room was nice. That’s the only reason I’m giving a 2 out of 5.

Property was under construction. No housekeeping services offered. Room issues resulted in a room move.

I can’t believe this hotel is open during its renovation. It looks like it belongs in the tv series “The Last of Us”. The newly renovated bathroom shower doors don’t slide open cleanly. The refrigerator is so small it wouldn’t qualify for a dorm fridge. The front entrance was covered in tarps. And the pool was algae green but they did say the pool was closed. The elevators barely worked - one has to question the TN inspection process.

Building was under construction

First of all I had canceled the room on 4/3/2025 bc I had enter the wrong date for the room and I see that the room was still charge to me

First of all I had canceled the room on 4/3/2025 bc I had enter the wrong date for the room and I see that the room was still charge to me