Courtyard Birmingham Hoover

The location of this hotel was exactly where we needed it to be.

Our experience at this hotel was extremely disappointing. It was never disclosed that the property is currently under major construction. The majority of the parking lot was blocked off with heavy machinery, making parking very difficult. The elevators were rickety, smelled strongly of mildew and felt unsafe. We only used them once on arrival before deciding to take the stairs for the rest of our stay, even while carrying luggage. When we requested extra towels and a blanket, the front desk assured us they would be delivered, but no one ever brought them or followed up. I was in the room the entire night, so there's no chance we missed a delivery. The pool was also disgusting and completely unusable. Cloudy, debris floating in the water and clearly not maintained. Finally, do NOT prepay for breakfast. We were told upon arrival that they were "only doing drinks" because they were short staffed and we were never offered a refund or any compensation for the paid meal we didn't receive. Overall, this stay fell far below expectations. Between the lack of disclosure, poor service, unsafe conditions and unusable amenities I would not stay here again or recommend it to others.

coffee bar was nice, location was good

pool was closed so my 10 yr olds didn't have access to it. front desk operator was very rude. the "balcony" rooms we paid for opened up to a huge holley bush about 2 foot from it that scratched us every time we went outside

Clean, staff is very friendly. They have a bistro on the premises and it’s wonderful.

We were supposed to check out at 12. We had a knock on our door at 10:00 am asking if we were checking out by the cleaning lady. We were all actually showering and getting packed up but we did feel kind of rushed so we checked out a little early.

Fire alarm came on at 4:45am and went off for over twenty minutes .

The breakfast wasn't included you had to purchase it if you wanted it.

Serving a free Continental breakfast would have been very nice.

Clean, friendly staff, good breakfast

All was good

Good

Everything

Location and rooms

The room service was horrible